X-Cart:RMA

From X-Cart 4 Classic
Revision as of 17:37, 28 January 2010 by Admin (talk | contribs) (Enabling and Configuring X-RMA)
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Overview

The X-RMA module is designed to simplify the process of managing product returns, which may be very annoying if you do not have a special tool to deal with it. With X-RMA product returns become quick and convenient; the module organizes the whole process and allows your customers and you to avoid negative experience by getting rid of endless email correspondence.

The key features of the X-RMA add-on module include:

  • Individual return period for each product;
  • Automatic generation of return slips;
  • Ability to issue credits for future purchases;
  • Configurable product return reasons;
  • Email notifications about submitted return request to the store staff;
  • Email notifications about authorized and declined requests to customers.

X-RMA is a reliable and up-to-date solution that makes your business even more competitive.

Enabling and Configuring

To enable the module:

  1. In the Admin area, go to the Modules section (Administration menu->Modules).
  2. In the list of the available modules, find the entry "RMA" and select the check box next to it.
  3. Click the Update button at the bottom of the page.

X-RMA allows you to adjust some of its options.

To configure the module:

1. In the Admin area, go to the Modules section (Administration menu->Modules).

2. Find the entry "RMA" and click on the Configure link that corresponds to the entry.

X-rma-01.gif
After you click on Configure, X-Cart will open the General settings box with the RMA section inside it.
X-rma-02.gif

3. Adjust the X-RMA options by selecting/unselecting the check boxes that correspond to the options.

4. Click the Save button to apply the changes.

Setting Product Return Time

Managing Return Requests

Adding/Modifying Reasons for Returns

Adding/Modifying Actions

Customer Area

Creating Return Requests

Managing Return Requests