https://help.x-cart.com/index.php?action=history&feed=atom&title=One-Incident_Support_Service 2026-05-21T03:35:53Z Revision history for this page on the wiki MediaWiki 1.31.5 https://help.x-cart.com/index.php?title=One-Incident_Support_Service&diff=7443&oldid=prev 2012-03-09T05:39:26Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 05:39, 9 March 2012</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22" >Line 22:</td> <td colspan="2" class="diff-lineno">Line 22:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Please note, manual upgrade patches application to modified (could-not-patch) files on a client's installation, as well as manual upgrade patch application to a customized/modified database, is not included in the service scope.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Please note, manual upgrade patches application to modified (could-not-patch) files on a client's installation, as well as manual upgrade patch application to a customized/modified database, is not included in the service scope.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>As an alternative to the one-incident support service, our customers can consider purchasing one of the [[Technical_Support_Subscription#Pricing_for_Subscription | support subscription plans]]. The subscriptions generally feature the same service scope as the one-incident support service, but customers can obtain unlimited support <del class="diffchange diffchange-inline">and </del>as many questions/issues addressed as they <del class="diffchange diffchange-inline">have </del>during the subscription period.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>As an alternative to the one-incident support service, our customers can consider purchasing one of the [[Technical_Support_Subscription#Pricing_for_Subscription | support subscription plans]]. The subscriptions generally feature the same service scope as the one-incident support service, but customers can obtain unlimited support <ins class="diffchange diffchange-inline">(have </ins>as many questions/issues addressed as they <ins class="diffchange diffchange-inline">need) </ins>during the subscription period.</div></td></tr> </table>

Seyfin https://help.x-cart.com/index.php?title=One-Incident_Support_Service&diff=7442&oldid=prev 2012-03-09T04:50:14Z

<p>Created page with &#039;Generally, and in most cases, the One-Incident support service can be used for troubleshooting one complex problem that has suddenly caused your store&#039;s operating failure or inco…&#039;</p> <p><b>New page</b></p><div>Generally, and in most cases, the One-Incident support service can be used for troubleshooting one complex problem that has suddenly caused your store's operating failure or incorrect functioning.<br /> <br /> In case you need urgent assistance in resolving the problem encountered, you can enable [[Using_your_Qualiteam_Account#.22HotRush.22_checkbox | the &quot;HotRush&quot; option]] for you request, or ask us to increase the priority of your one-incident support ticket, so it will be processed out of queue, as a [[Support_Services:_Hotrush | Hot-rush request]].<br /> <br /> Besides, within the one-incident support service, you can obtain a comprehensive consultation and assistance for one complex issue related to the software set-up, configuration, and minor adjustments/modifications. For example:<br /> <br /> * Assistance in setting up a simple tax system + simple manually defined shipping rules + related destination zones.<br /> * Assistance in setting up special offers and discounts in your store.<br /> * Assistance in setting up a configurable product in your store.<br /> * Assistance on minor design/feature modifications (which take not more than 1 hour to elaborate + time to implement and test).<br /> * Assistance in setting up a complex shipping system (real-time shipping rates calculation service or complex manually defined shipping rules).<br /> * Assistance in setting up a complex tax system (which includes different types of tax and rates for various destination zones).<br /> <br /> In other words, a comprehensive consultation and assistance provided is supposed to be a 'turnkey' service meant to make one of the store's features to be completely set up, configured and properly operating.<br /> <br /> Additionally, one-incident support can be used to obtain a comprehensive consultation and assistance in completing one minor upgrade of your store (witin a software branch). This generally means consulting and guiding our clients:<br /> <br /> * How to implement a minor upgrade (step-by-step assistance)<br /> * How to apply upgrade patches to modified (could-not-patch) files<br /> * How to resolve problems arising from customized/modified database upgrade<br /> <br /> Please note, manual upgrade patches application to modified (could-not-patch) files on a client's installation, as well as manual upgrade patch application to a customized/modified database, is not included in the service scope.<br /> <br /> As an alternative to the one-incident support service, our customers can consider purchasing one of the [[Technical_Support_Subscription#Pricing_for_Subscription | support subscription plans]]. The subscriptions generally feature the same service scope as the one-incident support service, but customers can obtain unlimited support and as many questions/issues addressed as they have during the subscription period.</div>

Seyfin