Technical Support Service Terms of Use - Revision history

Seyfin at 19:46, 24 February 2012

2012-02-24T19:46:28Z

Seyfin at 08:29, 18 February 2012

2012-02-18T08:29:39Z

Seyfin at 18:56, 30 January 2012

2012-01-30T18:56:42Z

Seyfin at 18:32, 30 January 2012

2012-01-30T18:32:57Z

Seyfin at 05:56, 26 January 2012

2012-01-26T05:56:49Z

Seyfin at 10:31, 26 December 2011

2011-12-26T10:31:18Z

Seyfin at 06:03, 26 December 2011

2011-12-26T06:03:57Z

Seyfin at 06:20, 15 December 2011

2011-12-15T06:20:24Z

Seyfin at 07:22, 14 December 2011

2011-12-14T07:22:26Z

Seyfin: Created page with '1. Technical assistance and consulting are provided according to: http://www.qtmsoft.com/technical-support-agreement.html 2. Technical support requests are processed according t…'

2011-12-14T07:17:23Z

Created page with '1. Technical assistance and consulting are provided according to: http://www.qtmsoft.com/technical-support-agreement.html 2. Technical support requests are processed according t…'

New page

1. Technical assistance and consulting are provided according to:
http://www.qtmsoft.com/technical-support-agreement.html

2. Technical support requests are processed according to Qualiteam's Policy specified at http://www.qtmsoft.com/support/ticket_processing.html; the service costs a certain amount of support points, which are charged as determined at http://www.qtmsoft.com/support/incident-based-support.html.

3. When a new issue is reported in a currently open ticket, the issue may be moved to a new ticket and processed separately for an additional fee.

4. Sales questions, questions related to custom development of projects within the guarantee period, general questions not requiring technical consulting or assistance, quote requests — are serviced free of charge.

5. To find out how much your technical support request would cost, use the <u>'How much is my support request going to cost?'</u> option. We will estimate your request and inform you of the approximate amount of support points your account would be charged for. The support team will not start working on the ticket until you approve the charge.

6. If you have no active technical support subscription (no support points on your account), your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=P&area=purchase_services&target=products_by_brand&subject=19 subscription to the technical support services] may be required.

7. Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=P&area=purchase_services&target=products_by_brand&subject=19 subscription to the technical support services].

@@ Line 1: / Line 1: @@
 . Technical assistance and consulting are provided according to the [http://www.qtmsoft.com/technical-support-agreement.html Qualiteam's Technical Support Assistance and Consulting Agreement].
-. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs are determined [http://www.qtmsoft.com/support/subscriptions-based-support.html here].
+. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs are determined [http://www.qtmsoft.com/support/subscription-based-support.html#Pricing_for_Subscription here].
 . When a new issue is reported in a currently open ticket, the issue may be moved to a new ticket and processed separately for an additional fee.

← Older revision		Revision as of 08:29, 18 February 2012
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	6. If you have no active technical support subscription, your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services] may be required.		6. If you have no active technical support subscription, your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services] may be required.

−	7. Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services].	+	7. Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form as described in the [[Technical_support_services#How_to_report_bug.3F \| Qualiteam's services FAQ]]; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services].

@@ Line 7: / Line 7: @@
 . Sales questions, questions related to custom development of projects within the guarantee period, general questions not requiring technical consulting or assistance, quote requests — are serviced free of charge.
-. To find out how much your technical support request would cost, use the <u>[[Using_your_Qualiteam_Account#.22Get_price_quote_for_my_support_request.22_checkbox | 'Get price quote for my support request']]</u> option. We will estimate your request and inform you of the approximate amount of support points your account would be charged for. The support team will not start working on the ticket until you approve the charge.
+. To find out how much your technical support request would cost, use the <u>[[Using_your_Qualiteam_Account#.22Get_price_quote_for_my_support_request.22_checkbox | 'Get price quote for my support request']]</u> option. We will estimate your request and provide you with a preliminary cost for your support request. The support team will not start working on the ticket until you confirm the cost.
 . If you have no active technical support subscription, your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services] may be required.
 . Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services].

@@ Line 1: / Line 1: @@
 . Technical assistance and consulting are provided according to the [http://www.qtmsoft.com/technical-support-agreement.html Qualiteam's Technical Support Assistance and Consulting Agreement].
-. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs are determined [http://www.qtmsoft.com/support/incident-based-support.html here].
+. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs are determined [http://www.qtmsoft.com/support/subscriptions-based-support.html here].
 . When a new issue is reported in a currently open ticket, the issue may be moved to a new ticket and processed separately for an additional fee.

@@ Line 1: / Line 1: @@
 . Technical assistance and consulting are provided according to the [http://www.qtmsoft.com/technical-support-agreement.html Qualiteam's Technical Support Assistance and Consulting Agreement].
-. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs a certain amount of support points, which are charged as determined [http://www.qtmsoft.com/support/incident-based-support.html#issues here].
+. Technical support requests are processed according to the [http://www.qtmsoft.com/support/ticket_processing.html Qualiteam's ticket processing policy]; the service costs are determined [http://www.qtmsoft.com/support/incident-based-support.html here].
 . When a new issue is reported in a currently open ticket, the issue may be moved to a new ticket and processed separately for an additional fee.
@@ Line 9: / Line 9: @@
 . To find out how much your technical support request would cost, use the <u>[[Using_your_Qualiteam_Account#.22Get_price_quote_for_my_support_request.22_checkbox | 'Get price quote for my support request']]</u> option. We will estimate your request and inform you of the approximate amount of support points your account would be charged for. The support team will not start working on the ticket until you approve the charge.
-. If you have no active technical support subscription (no support points on your account), your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=P&area=purchase_services&target=products_by_brand&subject=19 subscription to the technical support services] may be required.
+. If you have no active technical support subscription, your technical support request may remain unanswered for more than one business day or a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services] may be required.
-. Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=P&area=purchase_services&target=products_by_brand&subject=19 subscription to the technical support services].
+. Software bugs should be registered through the special [https://bugtracker.qtmsoft.com/bug_report_page.php 'Report a bug'] form; otherwise, they may remain unanswered for more than one business day or require a [https://secure.qtmsoft.com/customer.php?type=T%2CP&area=purchase_services&target=products_by_brand subscription to the technical support services].