Technical Support Subscription - Revision history

Anima: /* Pricing for Subscription */

2016-01-28T08:58:38Z

‎Pricing for Subscription

Anima: /* One-Incident Support */

2016-01-28T08:58:03Z

‎One-Incident Support

Anima: /* Other Products and Pricing */

2016-01-28T08:56:27Z

‎Other Products and Pricing

Anima at 08:55, 28 January 2016

2016-01-28T08:55:04Z

Anima at 15:25, 27 January 2016

2016-01-27T15:25:09Z

Dohtur: /* How does it work? */

2014-11-24T08:54:03Z

‎How does it work?

Rocky at 08:27, 18 June 2012

2012-06-18T08:27:02Z

Rocky at 08:25, 18 June 2012

2012-06-18T08:25:14Z

Rocky at 08:24, 18 June 2012

2012-06-18T08:24:29Z

Rocky at 08:23, 18 June 2012

2012-06-18T08:23:44Z

@@ Line 10: / Line 10: @@
 ! style="width: 30%; text-align: center;" | '''Subscription period'''  !! style="width: 18%; text-align: center;" | '''Subscription price *''' !! style="width: 52%; text-align: center;" | '''Additional info'''
 |-
-| Technical support subscription, 1 year || style="text-align: right;" | USD 990.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
+| Technical support subscription, 1 year || style="text-align: right;" | USD 990.00<br />[https://secure.x-cart.com/customer.php?area=purchase_services&target=generate_invoice&product_1073742000=1&action=buy Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
 X-Cart installation included
 |-
-| Technical support subscription, 1 month || style="text-align: right;" | USD 149.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
+| Technical support subscription, 1 month || style="text-align: right;" | USD 149.00<br />[https://secure.x-cart.com/customer.php?area=purchase_services&target=generate_invoice&product_1073741985=1&action=buy Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
 X-Cart installation included
 |}
@@ Line 21: / Line 21: @@
 <nowiki>*</nowiki> Payment is made for the whole subscription period at once.
 }}
 == One-Incident Support ==

@@ Line 28: / Line 28: @@
 ! style="width: 40%; text-align: center;" | '''Service'''  !! style="width: 20%; text-align: center;" | '''Price''' !! style="width: 40%; text-align: center;" | '''Additional info'''
 |-
-| Consulting & assistance (one support incident) [[File:Support hotrush.gif]]<br />Urgent request || style="text-align: right;" | USD 139.00<br />[https://secure.qtmsoft.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand&subject=19 Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />[[Support_Services:_Hotrush | Hotrush Service]]  available<br />[[#Skype_LiveChat_.2F_Skype_Phone_Call_:_Terms_of_Use | Skype LiveChat / Skype Phone Call]] available
+| Consulting & assistance (one support incident) [[File:Support hotrush.gif]]<br />Urgent request || style="text-align: right;" | USD 139.00<br />[https://secure.x-cart.com/customer.php?area=purchase_services&target=generate_invoice&product_345=1&action=buy Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />[[Support_Services:_Hotrush | Hotrush Service]]  available<br />[[#Skype_LiveChat_.2F_Skype_Phone_Call_:_Terms_of_Use | Skype LiveChat / Skype Phone Call]] available
 |-
-| Consulting & assistance (one support incident) [[File:Support normal.gif]]<br />Normal request || style="text-align: right;" | USD 99.00<br />[https://secure.qtmsoft.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand&subject=19 Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]
+| Consulting & assistance (one support incident) [[File:Support normal.gif]]<br />Normal request || style="text-align: right;" | USD 99.00<br />[https://secure.x-cart.com/customer.php?area=purchase_services&target=generate_invoice&product_1073741950=1&action=buy Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]
 |}

@@ Line 141: / Line 141: @@
 {| class="wikitable" border="1" style="width: 100%;"
-! scope="row" style="text-align: center;" | Do not have any X-Cart license yet?<br />'''[http://www.x-cart.com/buy.html Buy it now!]''' || style="text-align: center;" | Need reliable hosting for X-Cart?<br/>'''[http://www.x-cart.com/hosting.html Check the option below!]'''
+! scope="row" style="text-align: center;" | Do not have any X-Cart license yet?<br />'''[http://www.x-cart.com/software_pricing.html Buy it now!]''' || style="text-align: center;" | Need reliable hosting for X-Cart?<br/>'''[http://www.x-cart.com/hosting.html Check the option below!]'''
 |}

@@ Line 10: / Line 10: @@
 ! style="width: 30%; text-align: center;" | '''Subscription period'''  !! style="width: 18%; text-align: center;" | '''Subscription price *''' !! style="width: 52%; text-align: center;" | '''Additional info'''
 |-
-| Technical support subscription, 1 year || style="text-align: right;" | USD 899.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
+| Technical support subscription, 1 year || style="text-align: right;" | USD 990.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
 X-Cart installation included
 |-
-| Technical support subscription, 6 months || style="text-align: right;" | USD 569.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
+| Technical support subscription, 1 month || style="text-align: right;" | USD 149.00<br />[https://secure.qtmsoft.com/customer.php?type=T&area=purchase_services&target=products_by_brand Buy now] || style="text-align: left;" | [[#Support_Service_Scope | Support Service Scope]]<br />
 X-Cart installation included
 |}
@@ Line 44: / Line 41: @@
 Inquiries should be submitted via our web-based HelpDesk available via your {{QA}}. Languages: English & Russian.
-Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
+Engineers availability: 6:00-01:00 GMT+3 (Mon-Fri), 10:00-18:00 GMT+3 (Sat-Sun).
 {{Note1|'''Note''': Please use our {{BT}} system for bug registration.}}
@@ Line 81: / Line 78: @@
 The services listed under "Not included" are provided for additional fee.
-{{Note1 | '''Note:''' Support for custom mods made by Qualiteam is provided according to the [http://www.qtmsoft.com/custom_development_agreement.html Customization Agreement] }}
+{{Note1 | '''Note:''' Support for custom mods made by Qualiteam is provided according to the [http://www.x-cart.com/custom_development_agreement.html Customization Agreement] }}
-Read more about our additional services at http://www.qtmsoft.com/services.html, and feel free to contact us to [http://www.qtmsoft.com/request_quote.html get a quote].
+Read more about our additional services at http://www.x-cart.com/services.html, and feel free to contact us to [http://www.x-cart.com/contact-us.html get a quote].
 == Which service choose - subscription-based support or one-incident service? ==
@@ Line 94: / Line 91: @@
 * [[Support_Services:_Hotrush | Hotrush]] support service is available (on customer's demand)
 * guaranteed reply time during 2 hours for [[Support_Services:_Hotrush | Hotrush]] requests
-* [[#Skype_LiveChat_.2F_Skype_Phone_Call_:_Terms_of_Use | Skype LiveChat / Skype Phone Call]] are available (for 6-month and 12-month subscriptions only, on customer's demand)
+* [[#Skype_LiveChat_.2F_Skype_Phone_Call_:_Terms_of_Use | Skype LiveChat / Skype Phone Call]] are available (for 1-month and 1-year subscriptions only, on customer's demand)
 The <b>One-Incident Support Service (Normal Request)</b> features:
@@ Line 114: / Line 111: @@
 |-
 | style="text-align: left;" |
-Available via [https://secure.qtmsoft.com/ HelpDesk] system only<br />
+Available via [https://secure.x-cart.com/ HelpDesk] system only<br />
 E-mail: [mailto:support@x-cart.com support@x-cart.com]<br />
-Working hours:<br />9:00-24:00 GMT+3 (Mon-Fri)<br />
+Working hours:<br />6:00-01:00 GMT+3 (Mon-Fri)<br />
 :00-18:00 GMT+3 (Sat-Sun)
 | style="text-align: left;" |
@@ Line 136: / Line 133: @@
 {{Note1|'''Important''':
 * LiveChat / Phone Call can be used for [[Support_Services:_Hotrush | Hotrush requests]] only
-* LiveChat / Phone Call are available at 9:00-17:00 GMT+4 (Mon-Fri)
+* LiveChat / Phone Call are available at 9:00-17:00 GMT+3 (Mon-Fri)
 * LiveChat / Phone Call are limited by 1 hour per incident
 }}
@@ Line 148: / Line 145: @@
 ==See also==
-* [http://www.qtmsoft.com/support/terms-of-use.html Technical Support Service Terms of Use]
+* [http://www.x-cart.com/support-terms-of-use.html Technical Support Service Terms of Use]
-* [http://www.qtmsoft.com/moneyback_policy.html Legal notices]
+* [http://www.x-cart.com/moneyback_policy.html Legal notices]

@@ Line 115: / Line 115: @@
 | style="text-align: left;" |
 Available via [https://secure.qtmsoft.com/ HelpDesk] system only<br />
-E-mail: [mailto:support@qtmsoft.com support@qtmsoft.com]<br />
+E-mail: [mailto:support@x-cart.com support@x-cart.com]<br />
-Working hours:<br />9:00-24:00 GMT+4 (Mon-Fri)<br />
+Working hours:<br />9:00-24:00 GMT+3 (Mon-Fri)<br />
-:00-18:00 GMT+4 (Sat-Sun)
+:00-18:00 GMT+3 (Sat-Sun)
 | style="text-align: left;" |
-US toll-free: 1-877-212-9725<br />
+US toll-free: 1-800-657-7957<br />
-UK toll-free: +44 207-019-6344<br />
+UK toll-free: 44-800-048-8862<br />
-International: +7 842 279-4038<br />
+International: +7 (499) 608-8900<br />
-E-mail: helpdesk@qtmsoft.com
+E-mail: helpdesk@x-cart.com
 | style="text-align: left;" |
 US toll-free: 1-800-657-7957<br />
-UK toll-free: +44 207-019-6344<br />
+UK toll-free: 44-800-048-8862<br />
-International: +7 842 279-4038<br />
+International: +7 (499) 608-8900<br />
-E-mail: sales@qtmsoft.com
+E-mail: sales@x-cart.com
 |}

@@ Line 42: / Line 42: @@
 When you initiate a support request, your support ticket is queued, and our support team will do their best to reply to you within one business day. The actual response time depends on the amount of support tickets in the queue.
-Inquiries should be submitted via our web-based [https://secure.qtmsoft.com/ HelpDesk] system, or emailed to [mailto:support@qtmsoft.com support@qtmsoft.com]. Languages: English & Russian.
+Inquiries should be submitted via our web-based HelpDesk available via your {{QA}}. Languages: English & Russian.
 Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
-{{Note1|'''Note''': Please use the special [https://bugtracker.qtmsoft.com/ 'Issue Tracker'] system for bug registration.}}
+{{Note1|'''Note''': Please use our {{BT}} system for bug registration.}}
 ==Installation service==

← Older revision		Revision as of 08:27, 18 June 2012
Line 21:		Line 21:

	{{Note1 \| '''Notes:'''		{{Note1 \| '''Notes:'''
−
−

	<nowiki>*</nowiki> Payment is made for the whole subscription period at once.		<nowiki>*</nowiki> Payment is made for the whole subscription period at once.

@@ Line 21: / Line 21: @@
 {{Note1 | '''Notes:'''
@@ Line 141: / Line 142: @@
 }}
 == Other Products and Pricing ==