Technical support services - Revision history

Mouse at 13:27, 20 July 2020

2020-07-20T13:27:18Z

Admin: /* How to report a bug? */

2016-01-08T09:18:53Z

‎How to report a bug?

Dohtur: /* How do I subscribe for Qualiteam's technical support services? */

2014-09-15T10:27:51Z

‎How do I subscribe for Qualiteam's technical support services?

Dohtur at 10:26, 15 September 2014

2014-09-15T10:26:47Z

Rocky: /* What is support team's working time? */

2013-09-23T08:21:47Z

‎What is support team's working time?

Dohtur at 21:58, 11 June 2012

2012-06-11T21:58:29Z

Seyfin: /* How to report bug? */

2012-02-18T08:37:01Z

‎How to report bug?

Seyfin: /* How to report bug? */

2012-02-18T08:23:59Z

‎How to report bug?

Seyfin: /* How to report bug? */

2012-02-18T08:23:25Z

‎How to report bug?

Seyfin: /* What is Qualiteam's bug-fixing policy? */

2012-02-18T08:12:08Z

‎What is Qualiteam's bug-fixing policy?

@@ Line 1: / Line 1: @@
 ===How do I subscribe for Qualiteam's technical support services?===
-You can subscribe for the tech support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your {{QA}}.
+You can subscribe for the tech support services in the [https://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your {{QA}}.
 ===Can Qualiteam staff resolve my issues?===
@@ Line 7: / Line 7: @@
 Read about Qualiteam support services at:
-* [http://www.qtmsoft.com/support.html Qualiteam.com: Support overview]
+* [https://www.qtmsoft.com/support.html Qualiteam.com: Support overview]
-* [http://www.qtmsoft.com/support/subscription-based-support.html Qualiteam.com: Subscription-based tech support services]
+* [https://www.qtmsoft.com/support/subscription-based-support.html Qualiteam.com: Subscription-based tech support services]
 ===What are Technical Support Service Terms of Use?===
-See: [http://www.qtmsoft.com/support/terms-of-use.html  Qualiteam.com: Technical Support Service Terms of Use].
+See: [https://www.qtmsoft.com/support/terms-of-use.html  Qualiteam.com: Technical Support Service Terms of Use].
 ===Why do I have no support services for my X-Cart license?===
-The technical support services are provided on the basis of commercial [http://www.qtmsoft.com/support/subscription-based-support.html subscriptions-based support system].
+The technical support services are provided on the basis of commercial [https://www.qtmsoft.com/support/subscription-based-support.html subscriptions-based support system].
 When purchasing an X-Cart license, customers can choose whether to subscribe for the technical support services, or get a discounted price by purchasing a Developer License, which does not have the technical support services included.
@@ Line 24: / Line 24: @@
 If an X-Cart Developer License is purchased, the technical support services are not available. Hence, all your further tech support requests will require subscription for the technical support services, or purchasing one-indecent support package.
-To enable the technical support services for your account, you are welcome to purchase the corresponding support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
+To enable the technical support services for your account, you are welcome to purchase the corresponding support services in the [https://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
 You are also welcome to use our publicly available on-line resources:
-* Search for the information on our [http://help.qtmsoft.com/ Knowledge Base].
+* Search for the information on our [https://help.qtmsoft.com/ Knowledge Base].
-* Join the [http://forum.x-cart.com X-Cart community forum] and get help from existing X-Cart users.
+* Join the [https://forum.x-cart.com X-Cart community forum] and get help from existing X-Cart users.
 * Use our public [https://bugtracker.qtmsoft.com/ Issue Tracker] for bug registration and monitoring.
 See also:
-* [http://www.qtmsoft.com/support/subscription-based-support.html Qualiteam.com: Subscription-based tech support services].
+* [https://www.qtmsoft.com/support/subscription-based-support.html Qualiteam.com: Subscription-based tech support services].
 * [[Using_your_Qualiteam_Account#Qualiteam.27s_Technical_Support_Service_Terms_of_Use | Qualiteam's Technical Support Service Terms of Use]].
@@ Line 51: / Line 51: @@
 See also:
-* [http://www.qtmsoft.com/support.html Qualiteam.com: Support overview]
+* [https://www.qtmsoft.com/support.html Qualiteam.com: Support overview]
 ===What is HotRush service?===
@@ Line 71: / Line 71: @@
 ===What are warranties for the X-Cart software?===
-See: [http://www.x-cart.com/software_license_agreement.html X-Cart Software license agreement].
+See: [https://www.x-cart.com/license-agreement.html X-Cart Software license agreement].
 ===What is Qualiteam's bug-fixing policy?===
@@ Line 90: / Line 90: @@
 In the above cases, patches would require manual installation, and it would be a time consuming task. Thus, if you need us to apply a patch to your store, it's treated as a separate task for extra fees or may require subscription for the tech support services. Besides you can apply patches manually by yourself using the instructions provided in the Knowledge base.
-Please also note that according to the [http://www.x-cart.com/software_license_agreement.html X-Cart Software license agreement]:
+Please also note that according to the [https://www.x-cart.com/license-agreement.html X-Cart Software license agreement]:
 <pre>
@@ Line 104: / Line 104: @@
 *[[Qualiteam_professional_services_FAQ#What_is_.27bug.27.3F | What is 'bug'?]]
 *[[Technical_support_services#How_to_report_bug.3F | How to report bug?]]
-*[http://help.qtmsoft.com/index.php?title=X-Cart:Upgrading Upgrading]
+*[https://help.qtmsoft.com/index.php?title=X-Cart:Upgrading Upgrading]
-*[http://www.x-cart.com/software_license_agreement.html X-Cart 4.4 License Agreement]
+*[https://www.x-cart.com/license-agreement.html X-Cart 4.4 License Agreement]
 ===What is a 'bug'?===
@@ Line 111: / Line 111: @@
 A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways.
-Generally, if the Software, running in the environment that meets the Software's System Requirements, does not operate as described in the Software User Manual - it is considered to be a [http://en.wikipedia.org/wiki/Software_bug Bug].
+Generally, if the Software, running in the environment that meets the Software's System Requirements, does not operate as described in the Software User Manual - it is considered to be a [https://en.wikipedia.org/wiki/Software_bug Bug].
 See also:
@@ Line 137: / Line 137: @@
 NOTE: If you are using an older version of the X-Cart software (not the latest version), please consider upgrading your store to the latest version in order to eliminate all known and resolved bugs. Both the new releases and the upgrade packs are available for download to registered X-Cart license owners through their personal {{QA}}.
-Finally, you can take advantage of our commercial [http://www.x-cart.com/technical-support.html Technical Support Services] in order to get prompt and qualified assistance from our expert X-Cart's support team in troubleshooting any problems affecting your store (both possible and known software bugs, as well as problems not related to the latter).
+Finally, you can take advantage of our commercial [https://www.x-cart.com/ecommerce-support.html Technical Support Services] in order to get prompt and qualified assistance from our expert X-Cart's support team in troubleshooting any problems affecting your store (both possible and known software bugs, as well as problems not related to the latter).
 See also:
-* Read more about the [http://www.x-cart.com/technical-support.html X-Cart Technical Support Services]
+* Read more about the [https://www.x-cart.com/ecommerce-support.html X-Cart Technical Support Services]
 * [[Technical_support_services#What_is_.27bug.27.3F | What is 'bug'?]]
 * [[Using_bugtracker.qtmsoft.com | Using Qualiteam's Issue Tracker]]
@@ Line 194: / Line 194: @@
 === Can I refund my support points?===
-See: [http://www.qtmsoft.com/moneyback_policy.html Qualiteam.com: Moneyback policy]
+See: [https://www.qtmsoft.com/moneyback_policy.html Qualiteam.com: Moneyback policy]
 ===Do my support points expire?===
 Your points will expire if not spent during 2 years.

@@ Line 123: / Line 123: @@
 ===How to report a bug?===
-If you consider the issue found to be a bug in the X-Cart software, please report it in the [https://bugtracker.qtmsoft.com/bug_report_page.php Issue Tracker].
+If you consider the issue found to be a bug in the X-Cart software, please report it in the [https://bt.x-cart.com/bug_report_page.php Issue Tracker].
 Before reporting a bug, please take the following actions:
@@ Line 131: / Line 131: @@
 # In your bug report, provide detailed information about the possible bug and relevant software configuration.
-Besides, please follow the recommendations provided on the [https://bugtracker.qtmsoft.com/bug_report_page.php "Report an issue"] page in the Issue Tracker. Following all the reconciliations can considerably speed up the possible bug confirmation, troubleshooting and resolution.
+Besides, please follow the recommendations provided on the [https://bt.x-cart.com/bug_report_page.php "Report an issue"] page in the Issue Tracker. Following all the reconciliations can considerably speed up the possible bug confirmation, troubleshooting and resolution.
 You can also find solutions (bug-fixes or patches) for already registered and solved bugs in the Issue Tracker system. Detailed instructions for bug-fixes/patches installation can be found in the [[X-Cart:Applying_Patches | Knowledge Base]], as well as other useful info such as software manuals and configuration tips, FAQs and troubleshooting articles.
@@ Line 137: / Line 137: @@
 NOTE: If you are using an older version of the X-Cart software (not the latest version), please consider upgrading your store to the latest version in order to eliminate all known and resolved bugs. Both the new releases and the upgrade packs are available for download to registered X-Cart license owners through their personal {{QA}}.
-Finally, you can take advantage of our commercial [http://www.qtmsoft.com/support/subscription-based-support.html Technical Support Services] in order to get prompt and qualified assistance from our expert X-Cart's support team in troubleshooting any problems affecting your store (both possible and known software bugs, as well as problems not related to the latter).
+Finally, you can take advantage of our commercial [http://www.x-cart.com/technical-support.html Technical Support Services] in order to get prompt and qualified assistance from our expert X-Cart's support team in troubleshooting any problems affecting your store (both possible and known software bugs, as well as problems not related to the latter).
 See also:
-* Read more about the [http://www.qtmsoft.com/support/subscription-based-support.html Qualiteam's Technical Support Services]
+* Read more about the [http://www.x-cart.com/technical-support.html X-Cart Technical Support Services]
 * [[Technical_support_services#What_is_.27bug.27.3F | What is 'bug'?]]
 * [[Using_bugtracker.qtmsoft.com | Using Qualiteam's Issue Tracker]]

@@ Line 1: / Line 1: @@
 ===How do I subscribe for Qualiteam's technical support services?===
-You can subscribe for the tech support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
+You can subscribe for the tech support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your {{QA}}.
 ===Can Qualiteam staff resolve my issues?===

@@ Line 1: / Line 1: @@
 ===How do I subscribe for Qualiteam's technical support services?===
-You can subscribe for the tech support services in the [https://secure.qtmsoft.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
+You can subscribe for the tech support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
 ===Can Qualiteam staff resolve my issues?===
@@ Line 24: / Line 24: @@
 If an X-Cart Developer License is purchased, the technical support services are not available. Hence, all your further tech support requests will require subscription for the technical support services, or purchasing one-indecent support package.
-To enable the technical support services for your account, you are welcome to purchase the corresponding support services in the [https://secure.qtmsoft.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
+To enable the technical support services for your account, you are welcome to purchase the corresponding support services in the [http://secure.x-cart.com/customer.php?type=T%252CP&area=purchase_services&target=products_by_brand 'Buy products/services'] section of your HelpDesk account.
 You are also welcome to use our publicly available on-line resources:
@@ Line 39: / Line 39: @@
 ===How to contact tech support engineers?===
-To contact Qualiteam staff, use 'Communication center' section of your [https://secure.qtmsoft.com Qualiteam account]. All your tickets and our replies are organized and stored for future reference. For detailed help please refer to [[Using your Qualiteam Account]] page.
+To contact Qualiteam staff, use 'Communication center' section of your {{QA}}. All your tickets and our replies are organized and stored for future reference. For detailed help please refer to [[Using your Qualiteam Account]] page.
 ===What is turnaround time for my ticket?===
@@ Line 135: / Line 135: @@
 You can also find solutions (bug-fixes or patches) for already registered and solved bugs in the Issue Tracker system. Detailed instructions for bug-fixes/patches installation can be found in the [[X-Cart:Applying_Patches | Knowledge Base]], as well as other useful info such as software manuals and configuration tips, FAQs and troubleshooting articles.
-NOTE: If you are using an older version of the X-Cart software (not the latest version), please consider upgrading your store to the latest version in order to eliminate all known and resolved bugs. Both the new releases and the upgrade packs are available for download to registered X-Cart license owners through their personal HelpDesk accounts at https://secure.qtmsoft.com.
+NOTE: If you are using an older version of the X-Cart software (not the latest version), please consider upgrading your store to the latest version in order to eliminate all known and resolved bugs. Both the new releases and the upgrade packs are available for download to registered X-Cart license owners through their personal {{QA}}.
 Finally, you can take advantage of our commercial [http://www.qtmsoft.com/support/subscription-based-support.html Technical Support Services] in order to get prompt and qualified assistance from our expert X-Cart's support team in troubleshooting any problems affecting your store (both possible and known software bugs, as well as problems not related to the latter).

@@ Line 47: / Line 47: @@
 ===What is support team's working time?===
-Our working time is 9:00-24:00 (Monday-Friday), 10:00-18:00 (Saturday-Sunday) by our local time. Our local time is GMT+4.
+Our working time is 8:00-24:00 (Monday-Friday), 10:00-18:00 (Saturday-Sunday) by our local time. Our local time is GMT+4.
 See also:

@@ Line 107: / Line 107: @@
 *[http://www.x-cart.com/software_license_agreement.html X-Cart 4.4 License Agreement]
-===What is 'bug'?===
+===What is a 'bug'?===
 A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways.
@@ Line 121: / Line 121: @@
 * [[X-Payments:User_manual | X-Payments User Manual]]
-===How to report bug?===
+===How to report a bug?===
 If you consider the issue found to be a bug in the X-Cart software, please report it in the [https://bugtracker.qtmsoft.com/bug_report_page.php Issue Tracker].
@@ Line 129: / Line 129: @@
 # Use a stock X-Cart installation of the latest version (with no custom modifications and add-on modules installed) in order to set up the relevant configuration and recreate the possible bug.
 # Double-check the relevant configuration settings in your X-Cart admin back-end, make sure they are configured properly.
-# In your bug report, provide as more detailed information about the possible bug and relevant software configuration as you can.
+# In your bug report, provide detailed information about the possible bug and relevant software configuration.
 Besides, please follow the recommendations provided on the [https://bugtracker.qtmsoft.com/bug_report_page.php "Report an issue"] page in the Issue Tracker. Following all the reconciliations can considerably speed up the possible bug confirmation, troubleshooting and resolution.
-You can also find solutions (bug-fixes or patches) for already registered and solved bugs in the Issue Tracker system. Detailed instructions for bug-fixes/patches installation can be found in the [[X-Cart:Applying_Patches | Knowledge Base]], as well as many other useful info such as software manuals and configuration tips, FAQs and troubleshooting articles.
+You can also find solutions (bug-fixes or patches) for already registered and solved bugs in the Issue Tracker system. Detailed instructions for bug-fixes/patches installation can be found in the [[X-Cart:Applying_Patches | Knowledge Base]], as well as other useful info such as software manuals and configuration tips, FAQs and troubleshooting articles.
 NOTE: If you are using an older version of the X-Cart software (not the latest version), please consider upgrading your store to the latest version in order to eliminate all known and resolved bugs. Both the new releases and the upgrade packs are available for download to registered X-Cart license owners through their personal HelpDesk accounts at https://secure.qtmsoft.com.
@@ Line 143: / Line 143: @@
 * [[Technical_support_services#What_is_.27bug.27.3F | What is 'bug'?]]
 * [[Using_bugtracker.qtmsoft.com | Using Qualiteam's Issue Tracker]]
-* [[X-Cart:Upgrade_procedure#Obtaining_upgrade_packs | Obtaining upgrade packs for X-Cart]]
+* [[X-Cart:Obtaining_Upgrade_Packs_and_Database_Upgrade_Scripts | Obtaining Upgrade Packs and Database Upgrade Scripts]]
 * [[X-Cart:Upgrading | Upgrading X-Cart]]
 * [[Technical_support_services#What_is_Qualiteam.27s_bug-fixing_policy.3F | Qualiteam's bug-fixing policy]]

@@ Line 99: / Line 99: @@
 </pre>
-As an alternative to applying separate patches (bug-fixes), you can wait for the next software release, and then upgrade your X-Cart store. All the patches relevant to the previous software version are included into the next release.
+As an alternative to applying separate patches (bug-fixes), you can wait for the next software release, and then upgrade your X-Cart store. All the patches relevant to the previous software version and fixed in the latest release are included into corresponding upgrade packs.
 See also: