Using your X-Cart Account - Revision history

Mouse at 09:44, 22 July 2020

2020-07-22T09:44:35Z

Anna: /* How to submit a new ticket */

2018-05-22T06:11:48Z

‎How to submit a new ticket

Anna: /* How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum */

2017-04-17T11:51:55Z

‎How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum

Anna: /* How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum */

2017-04-17T11:50:22Z

‎How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum

Anna: /* How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum */

2017-04-17T11:47:24Z

‎How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum

Anna: /* How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum */

2017-04-17T11:39:07Z

‎How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum

Anna: /* How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum */

2017-04-17T11:38:16Z

‎How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum

Anna: /* How to find out X-Cart version */

2017-02-10T09:13:23Z

‎How to find out X-Cart version

Anna: /* My Subscriptions */

2017-02-01T07:45:14Z

‎My Subscriptions

Anna: /* How to update billing information for subscription-based service */

2017-01-31T12:13:59Z

‎How to update billing information for subscription-based service

@@ Line 311: / Line 311: @@
 The video demonstrates how security patches can be found in File Area
-http://www.youtube.com/watch?v=hovB_Sx8nns&feature=em-uploademail
+https://www.youtube.com/watch?v=hovB_Sx8nns&feature=em-uploademail
 ====How to send files to X-Cart team====
@@ Line 393: / Line 393: @@
 ====Access to X-Cart 5 upgrades for a license====
-Licenses for X-Cart 5 and X-Cart 5 modules come with one-year free access to software upgrades. Upon the expiry of the free access to upgrades, the same can be obtained at a fee. A special discounted price applies in case access to upgrades is renewed within a month after the expiration. More detailed information is available at the [http://www.x-cart.com/software_pricing.html X-Cart web-site].
+Licenses for X-Cart 5 and X-Cart 5 modules come with one-year free access to software upgrades. Upon the expiry of the free access to upgrades, the same can be obtained at a fee. A special discounted price applies in case access to upgrades is renewed within a month after the expiration. More detailed information is available at the [https://www.x-cart.com/software-pricing.html X-Cart web-site].
 In section 'My Licenses, next to a license there's a notice showing the upgrades access expiry date. Once upgrades access has expired for a license, there appears a link 'Prolongate access to upgrades':
@@ Line 585: / Line 585: @@
 . Open the store to make sure the registration was successful.
-[http://help.x-cart.com/index.php?title=X-Cart:Licensing More information on X-Cart 4 licensing]
+[https://help.x-cart.com/index.php?title=X-Cart:Licensing More information on X-Cart 4 licensing]
 ===My Subscriptions===
@@ Line 919: / Line 919: @@
 The version of X-Cart files and X-Cart database can be looked up in files VERSION and include/version.php respectively or by the following links:
-http://your_site_URL/xcart_dir/VERSION
+https://your_site_URL/xcart_dir/VERSION
-http://your_site_URL/xcart_dir/include/version.php
+https://your_site_URL/xcart_dir/include/version.php
 Example:
-http://demo.x-cart.com/demo_goldplus/VERSION
+https://demo.x-cart.com/demo_goldplus/VERSION
-http://demo.x-cart.com/demo_goldplus/include/version.php
+https://demo.x-cart.com/demo_goldplus/include/version.php
 Besides, X-Cart version is specified on page Tools/Summary/Environment info in the store admin back-end.

@@ Line 32: / Line 32: @@
 * Type - Techsupport question or Sales question depending on the nature of your request
-* License - in the left-side box called’ Unset‘ find the license for the store within which assistance is required. click the license and press the arrow button to move the license to the right-side box called ‘Set’.
+* License - in the right-side box called’ Unset‘ find the license for the store within which assistance is required. click the license and press the arrow button to move the license to the left-side box called ‘Set’.
 * Product version - specify the version of your X-Cart store when submitting a support request, this information is helpful for the support team.

← Older revision		Revision as of 11:51, 17 April 2017
Line 852:		Line 852:

	It is recommended to leave section ‘Preferences’ as is, the default email notification settings will be applied.		It is recommended to leave section ‘Preferences’ as is, the default email notification settings will be applied.
		+
		+	[[File:profile info.jpg]]

	If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.		If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.

← Older revision		Revision as of 11:50, 17 April 2017
Line 846:		Line 846:

	To authorize a representative of yours in the HelpDesk system, you should create a secondary profile for this person. Go to section 'Profiles', tab 'New account'.		To authorize a representative of yours in the HelpDesk system, you should create a secondary profile for this person. Go to section 'Profiles', tab 'New account'.
		+
		+	[[File:new profile.jpg]]

	In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.		In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.

← Older revision		Revision as of 11:47, 17 April 2017
Line 848:		Line 848:

	In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.		In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.
		+
		+	It is recommended to leave section ‘Preferences’ as is, the default email notification settings will be applied.

	If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.		If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.

@@ Line 847: / Line 847: @@
 To authorize a representative of yours in the HelpDesk system, you should create a secondary profile for this person. Go to section 'Profiles', tab 'New account'.
- In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.
+In section ‘Account information’ fill in all fields with the person's contact information. The email address will be the secondary user's login to HelpDesk.
 If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.

@@ Line 845: / Line 845: @@
 ====How to give a representative (e.g. webmaster) access to the HelpDesk message board and forum====
-To authorize a representative of yours in the HelpDesk system, you should create a secondary profile for this person. Go to section 'Profiles', tab 'New account'. Fill in the new profile with the person's contact information. The email address will be the secondary user's login to HelpDesk.
+To authorize a representative of yours in the HelpDesk system, you should create a secondary profile for this person. Go to section 'Profiles', tab 'New account'.
 If you would like to grant your representative with full access to all HelpDesk areas, you can tick check-box 'Advanced secondary account' when creating a secondary profile. An advanced secondary member is allowed to buy products and service, see and pay invoices and orders, review project information (orders, invoices, specifications), download software distribution packages and security patches. An advanced secondary user is not allowed to perform license-related operations, e.g. license transfer. This is an exclusive right of the primary account holder.

← Older revision		Revision as of 09:13, 10 February 2017
Line 926:		Line 926:

	The store version is displayed in the left upper corner of all pages in the administrator’s back-end.		The store version is displayed in the left upper corner of all pages in the administrator’s back-end.
−
−	~~Besides, the store version can be seen by this link:~~
−
−	~~http://your_site_URL/xcart_dir/cart.php?target=version&scode=supportxc5check~~

	==See also==		==See also==

@@ Line 593: / Line 593: @@
 ''Auto recurring'' - a green checkmark in this column denotes that the subscription is renewed automatically with a charge to a credit card used for the initial service purchase; each prolongation payment is recorded in section ‘Orders’;
-''Product'' - this column shows the service and date of its purchase; the service can be [http://www.x-cart.com/technical-support.html Techsupport], [http://www.x-cart.com/hosting.html X-Cart Hosting], [http://www.x-payments.com/ X-Payments Hosted], [http://www.x-cart.com/extensions/addons/cloudsearch.html X-Cart Cloud Search], [http://www.x-cart.com/extensions/modules/fcommerce-go.html F Commerce Go], [https://market.x-cart.com/addons/ebay-integration.html eBay Integration]
+''Product'' - this column shows the service and date of its purchase; the service can be [https://www.x-cart.com/technical-support.html Techsupport], [https://www.x-cart.com/hosting.html X-Cart Hosting], [https://www.x-payments.com/ X-Payments Hosted], [https://market.x-cart.com/addons/cloudsearch.html X-Cart Cloud Search], [https://market.x-cart.com/addons/cloudfilters.html Cloud Filters], [https://market.x-cart.com/addons/fcommerce-go.html F Commerce Go], [https://market.x-cart.com/addons/ebay-integration.html eBay Integration], [https://www.x-cart.com/software_pricing.html Renewal of access to upgrades],  Domain name registration
-−
 ''License'' - this column shows the X-Cart license with which the service subscription is associated;

← Older revision		Revision as of 12:13, 31 January 2017
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	The billing information can be edited in a personal [https://cc.payproglobal.com/Customer/Account/Login PayPro Global account]		The billing information can be edited in a personal [https://cc.payproglobal.com/Customer/Account/Login PayPro Global account]
−

	Also, the [https://payproglobal.com/contact PayPro Global] support team can be contacted for assistance.		Also, the [https://payproglobal.com/contact PayPro Global] support team can be contacted for assistance.