X-Cart:Kayako integration - Revision history

Kuzma: /* System requirements */

2013-01-30T14:25:43Z

‎System requirements

2013-01-25T06:03:52Z

‎System requirements

2012-10-25T13:54:50Z

‎Installation and removal

2012-10-25T13:54:07Z

‎Installation and removal

2012-08-22T11:40:37Z

‎Installation and removal

2012-08-22T11:36:47Z

‎Installation and removal

2012-08-22T11:35:54Z

‎Installation and removal

2012-07-31T15:35:01Z

‎System requirements

2012-05-25T07:55:58Z

‎Overview

2012-05-04T09:41:30Z

‎Customized contact us form

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 == System requirements ==
-To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart. The module requires PHP version 5.3.x and newer.
+To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro v 4.4.0 and above already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart. The module requires PHP version 5.3.x and newer.
 {{Note|If you do not remember the version of your copy of X-Cart, you can find it in the <u>Environment info</u>section of the [[X-Cart:Summary_Page |Summary]] page in X-Cart Admin area.}}

@@ Line 15: / Line 15: @@
 == System requirements ==
-To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart.
+To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart. The module requires PHP version 5.3.x and newer.
 {{Note|If you do not remember the version of your copy of X-Cart, you can find it in the <u>Environment info</u>section of the [[X-Cart:Summary_Page |Summary]] page in X-Cart Admin area.}}

@@ Line 60: / Line 60: @@
 . In a web browser, run the installation script at http://www.example.com/install-kayako.php, replacing the "www.example.com" with the real domain name, where your X-Cart is installed.
-. Choose the <u>Uninstall the module</u> option, enter the Auth code, accept the License Agreement and click the '''Next''' button.
+. Choose the <u>Uninstall the module</u> option, enter the [[X-Cart:FAQs#What_is_Auth_code_and_where_can_I_find_it.3F|Auth code]], accept the License Agreement and click the '''Next''' button.
 . Once the installation script has removed the X-Kayako integration module files and deactivated the module, click the '''Next'''button to complete the uninstallation.

@@ Line 47: / Line 47: @@
 . In a web browser, run the installation script at http://www.example.com/install-kayako.php, replacing the variable www.example.com with the real domain name, where your X-Cart is installed.
-. Enter the Auth code, accept the License Agreement and click the '''Next''' button.
+. Enter the [[X-Cart:FAQs#What_is_Auth_code_and_where_can_I_find_it.3F|Auth code]], accept the License Agreement and click the '''Next''' button.
 . The installation script copies the files and activates the module. Click the '''Next '''button to continue.

@@ Line 64: / Line 64: @@
 . Choose the <u>Uninstall the module</u> option, enter the Auth code, accept the License Agreement and click the '''Next''' button.
-{{Note|Auth code is a random code that was generated after you installed your copy of X-Cart. If you do not remember the Auth code, find it in the Summary section of the X-Cart Admin area (select <u>Tools</u>-><u>Summary</u> on the administration menu), right over the License info subsection. Another way to get the code is to retrieve the value of the $installation_auth_code variable from the file <u><xcart_dir>include/install.php</u> .}}
+{{Note|Auth code is a random code that was generated after you installed your copy of X-Cart. If you do not remember the Auth code, find it in the Summary section of the X-Cart Admin area (select <u>Tools</u>-><u>Summary</u> on the administration menu), right over the License info subsection. Another way to get the code is to retrieve the value of the $installation_auth_code variable from the file <u><xcart_dir>config.php</u> .}}
 . Once the installation script has removed the X-Kayako integration module files and deactivated the module, click the '''Next'''button to complete the uninstallation.

@@ Line 45: / Line 45: @@
 {{Note1|<b>Important:</b> Make sure that you maintain the directory structure while unpacking and uploading the distribution package; otherwise, some critical files can be overwritten! }}
-. In a web browser, run the installation script at httр://www.example.com/install-kayako.php, replacing the variable www.example.com with the real domain name, where your X-Cart is installed.
+. In a web browser, run the installation script at http://www.example.com/install-kayako.php, replacing the variable www.example.com with the real domain name, where your X-Cart is installed.
 . Enter the Auth code, accept the License Agreement and click the '''Next''' button.

@@ Line 17: / Line 17: @@
 To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart.
-{{Note|If you do not remember the version of your copy of X-Cart, you can find it in the <u>Summary/Environment info</u>section of the X-Cart Admin area (select <u>Administration</u> -> <u>Summary</u>) on the menu.}}
+{{Note|If you do not remember the version of your copy of X-Cart, you can find it in the <u>Environment info</u>section of the [[X-Cart:Summary_Page |Summary]] page in X-Cart Admin area.}}
 ==Installation and removal==

@@ Line 133: / Line 133: @@
 . In the X-Kayako Options section, enter your API key and Application name and then click the '''Apply changes''' button.
-==Customized ''contact us'' form==
+==Customized ''Сontact us'' form==
-To be explained.
+Once the store is integrated with Kayako, you can replace your regular <u>Contact us</u> form at the storefront with Kayako's feedback submission form. Thus, a visitor's inquiry would be automatically routed to your customer support staff and handled much faster.
 ==Managing customer support requests in X-Cart admin area==
 To be explained.