X-Cart:RMA - Revision history

Dohtur at 13:25, 19 October 2012

2012-10-19T13:25:57Z

Dohtur: /* Overview */

2012-10-18T13:48:36Z

‎Overview

Admin: /* Overview */

2010-01-28T14:40:27Z

‎Overview

Admin: /* Customer Area */

2010-01-28T14:39:58Z

‎Customer Area

Admin: /* Managing Return Requests */

2010-01-28T14:39:24Z

‎Managing Return Requests

Admin: /* Creating Return Requests */

2010-01-28T14:34:37Z

‎Creating Return Requests

Admin: /* Adding/Modifying Actions */

2010-01-28T14:28:53Z

‎Adding/Modifying Actions

Admin: /* Adding new return reasons */

2010-01-28T14:27:07Z

‎Adding new return reasons

Admin: /* Opening return reason interface */

2010-01-28T14:26:36Z

‎Opening return reason interface

Admin: /* Deleting existing return request */

2010-01-28T14:26:14Z

‎Deleting existing return request

@@ Line 12: / Line 12: @@
 * Email notifications about authorized and declined requests to customers.
-'''X-RMA'''  is available as a built-in module in all X-Cart editions. It does not require installation and can be enabled in the <u>Modules</u> section of X-Cart Admin area.
+Starting with X-Cart v4.3.0, '''X-RMA'''  is available as a built-in module in all X-Cart editions. It does not require installation and can be enabled in the <u>Modules</u> section of X-Cart Admin area.
 ==Enabling and Configuring==

@@ Line 11: / Line 11: @@
 * Email notifications about submitted return request to the store staff;
 * Email notifications about authorized and declined requests to customers.
 ==Enabling and Configuring==

@@ Line 11: / Line 11: @@
 * Email notifications about submitted return request to the store staff;
 * Email notifications about authorized and declined requests to customers.
 ==Enabling and Configuring==

@@ Line 261: / Line 261: @@
 X-RMA enables customers to modify and delete the return requests that they previously placed.
-=== Finding existing return requests ===
+==== Finding existing return requests ====
 To find the existing return requests:
@@ Line 269: / Line 269: @@
 # Click the '''Search''' button to display the list of return requests that meet the search criteria.<br><br>The <u>Returns</u> box with the list of return requests will appear.<br><br>[[Image:x-rma-19.gif|639px]]
-=== Modifying existing return requests ===
+==== Modifying existing return requests ====
 Customers are allowed to edit return request if only the request has the status Requested. If the request has a different status, it means that the request has been processed by the store staff already, and the customer cannot edit its details. For requests with statuses Authorized and Completed it is possible to print the return slip.
@@ Line 279: / Line 279: @@
 # Edit the return details and click the '''Modify''' button to apply the changes.
-===Deleting existing return requests===
+====Deleting existing return requests====
 Customers can delete their return requests. Deleted requests get removed from the returns list in the Customer area; but they are still kept in the returns list in the Admin area and have the status Removed by customer. In case of need, the store staff can edit the details of a removed request and change its status.

@@ Line 258: / Line 258: @@
 ===Managing Return Requests===
 [[Category:X-Cart user manual]]
 [[Category:X-Cart modules]]

← Older revision		Revision as of 14:34, 28 January 2010
Line 234:		Line 234:

	===Creating Return Requests===		===Creating Return Requests===
		+
		+	To create a product return request:
		+
		+	# Log in to the Customer area.
		+	# In the <u>Your cart</u> box, click on the '''Order history''' link.<br><br>[[Image:x-rma-13.gif\|158px]]<br><br>After you click on '''Order history''', you'll be redirected to the <u>Orders management</u> section of the Customer area.<br><br>[[Image:x-rma-14.gif\|639px]]<br><br>
		+	# Use the <u>Search for orders</u> box to find the order for which you want to create a return request.
		+	# Click on either the order number or the order status to open the <u>Order details</u> page.
		+	# Click on the '''Create return''' link.<br><br>[[Image:x-rma-15.gif\|639px]]<br>{{Note1\|Note: If there is no the Create return link, it means that either none of the products in the order are returnable, i.e. their return time is set to 0 (zero), or the product return time has expired. In this situation, you cannot create a return request.}}After you click on Create return, you will see the <u>Create return request</u> box, which is used to created return request.<br><br>[[Image:x-rma-16.gif\|639px]]<br><br>
		+	# Select the checkbox for the products you want to return, the amount, the reason and the actions that store staff should do. If necessary, leave a comment.
		+	# Click the '''Create''' button to create a request and send it to the store staff.
		+
		+	After you click Create, the system will display a confirmation message saying that the return request has been created successfully.
		+
		+	: [[Image:x-rma-17.gif\|574px]]
		+
		+	You request will be added to the list of returns. To view the list, click on the Returns link in the <u>Your cart</u> box.
		+
		+	: [[Image:x-rma-18.gif\|158px]]
		+
		+	In the <u>Returns</u> box you will see the list of all your returns. The current status of each request in the list is shown in the Status column. If necessary, you can either delete or modify the listed return requests.
		+
		+	: [[Image:x-rma-19.gif\|639px]]

	===Managing Return Requests===		===Managing Return Requests===

← Older revision		Revision as of 14:28, 28 January 2010
Line 189:		Line 189:

	==Adding/Modifying Actions==		==Adding/Modifying Actions==
		+
		+	X-RMA offers a set of predefine actions for requested returns (e.g., Repair and ship back, Give a credit for further purchases, etc.). Customers need to choose one of the actions when requesting a return so that to tell the store staff what actions they are expected to do. You can edit the list of the available actions so that it could better fit your business model.
		+
		+	You can carry out the following tasks:
		+
		+	* Modify the existing actions;
		+	* Delete the existing actions;
		+	* Add new actions.
		+
		+	===Opening return action interface===
		+
		+	To open the interface for managing return actions:
		+
		+	# In the Admin area, go to the <u>Returns</u> section (Management menu->Returns).
		+	# Click on the '''Add/Modify actions''' link on the <u>In this section</u> box.<br><br>[[Image:x-rma-10.gif\|217px]]
		+
		+
		+	This will open the <u>Add/Modify actions</u> box.
		+
		+
		+	[[Image:x-rma-12.gif\|638px]]
		+
		+	=== Editing return actions ===
		+
		+	# Open the <u>Add/Modify actions</u> box.
		+	# Edit the text of the existing return actions.
		+	# Click the '''Update''' button.
		+
		+	===Deleting return actions===
		+
		+	# Open the <u>Add/Modify actions</u> box.
		+	# Select the check boxes for the actions that you want to delete.
		+	# Click the '''Delete selected''' button.
		+
		+	===Adding new return actions===
		+
		+	To add a new reason to the list:
		+
		+	# Open the <u>Add/Modify actions</u> box.
		+	# In the <u>New action</u> text field enter the name of the action you want to add.<br><br>[[Image:x-rma-12.gif\|638px]]<br><br>
		+	# Click the '''Add''' button.

	==Customer Area==		==Customer Area==

@@ Line 185: / Line 185: @@
 # Open the <u>Add/Modify reasons</u> box.
-# In the <u>New reason</u> text field enter the name of the reason you want to add.<br>[[Image:x-rma-11.gif|638px]]
+# In the <u>New reason</u> text field enter the name of the reason you want to add.<br><br>[[Image:x-rma-11.gif|638px]]<br><br>
 # Click the '''Add''' button.

@@ Line 166: / Line 166: @@
 # In the Admin area, go to the <u>Returns</u> section (Management menu->Returns).
-# Click on the '''Add/Modify reasons''' link on the <u>In this section</u> box.
+# Click on the '''Add/Modify reasons''' link on the <u>In this section</u> box.<br><br>[[Image:x-rma-10.gif|217px]]<br><br>This will open the <u>Add/Modify reasons</u> box.<br><br>[[Image:x-rma-11.gif|638px]]
 === Editing existing return reasons ===

@@ Line 148: / Line 148: @@
 # Open the <u>Returns</u> box with the list of existing return requests.
-# In the <u>Returns</u> box, select the check boxes for the requests that you want to delete.<br>[[Image:x-rma-08.gif|639px]]
+# In the <u>Returns</u> box, select the check boxes for the requests that you want to delete.<br><br>[[Image:x-rma-08.gif|639px]]<br><br>
 # Click the '''Delete selected''' button.