X-Cart:Kayako integration

Overview

The X-Kayako integration module is an add-on for integrating your X-Cart with Kayako’s services.

Key benefits of using x-Kayako itegration module:

On top of that, Kayako allows your visitors to share their comments, purchases, reviews or other activities directly from your online store to their friends on multiple social networks, all without leaving your store. Social sharing with Kayako lets you trigger sharing based on any number of user's actions, including purchases, posting comments, user-generated content or clicking a share button, enabling the word of mouth marketing for your business and transforming your users into brand advocates.

For more information on Kayako Engage, please visit Kayako Engage Online Home.

System requirements

To be able to successfully install and use the X-Kayako integration module, you must have a working copy of X-Cart Gold or X-Cart Pro already installed on your server. Make sure that the version of the X-Kayako integration module matches the version of your copy of X-Cart.

Note: If you do not remember the version of your copy of X-Cart, you can find it in the Summary/Environment infosection of the X-Cart Admin area (select Administration -> Summary) on the menu.

Installation and removal

These instructions on both installing and removing the X-Kayako integration module are the same for both X-Cart Gold and X-Cart Pro.

To install the X-Kayako integration module:

1. Obtain a distribution package for the X-Kayako integration module by downloading it from the File Area section of your X-Cart Accountaccount. The distribution package is archived in the file xkayako-x.y.z.tgz, where x, y and z indicate the version of the module. Make sure the version of the module matches the version of your copy of X-Cart.

2. Copy the distribution package to the X-Cart root directory on your server or hosting account.

• If you use a Windows-based server or a UNIX-based server without terminal access:

a) Extract the contents of the archive with the X-Kayako integration module files to a directory on your system using your favorite compression program (WinZIP or any other archiver that supports TAR files).

b) Use an FTP client to upload all the files extracted from the archive (retaining the directory structure) to the X-Cart root directory on your server or hosting account.

• If you use a UNIX-based server with terminal access:

a) Use an FTP client to upload the archive with the X-Kayako integration module distribution package to the X-Cart root directory on your server or hosting account.

b) Decompress the package by typing the following command:

tar -xzvf xauth-x.y.z.tgz

Important: Make sure that you maintain the directory structure while unpacking and uploading the distribution package; otherwise, some critical files can be overwritten!

3. In a web browser, run the installation script at httр://www.example.com/install-xauth.php, replacing the variable www.example.com with the real domain name, where your X-Cart is installed.

4. Enter the Auth code, accept the License Agreement and click the Next button.

Note: The Auth code is a random code that was generated after you installed your copy of X-Cart. If you do not remember the Auth code, find it in the Summary section of the X-Cart Admin area (select Tools->Summary on the administration menu), right over the License info subsection. Another way to find out the code is to retrieve the value of the $installation_auth_code variable from the file <xcart_dir>include/install.php .

5. The installation script copies the files and activates the module. Click the Next button to continue.

6. The installation script generates a new system fingerprint. Click the Next button to complete the installation.

7. Use the ADMINISTRATOR AREA link to log in to the Admin area.

To uninstall the X-Kayako integration module:

1. In a web browser, run the installation script at http://www.example.com/install-kayako.php, replacing the "www.example.com" with the real domain name, where your X-Cart is installed.

2. Choose the Uninstall the module option, enter the Auth code, accept the License Agreement and click the Next button.

Note: The Auth code is a random code that was generated after you installed your copy of X-Cart. If you do not remember the Auth code, find it in the Summary section of the X-Cart Admin area (select Tools->Summary on the administration menu), right over the License info subsection. Another way to find out the code is to retrieve the value of the $installation_auth_code variable from the file <xcart_dir>include/install.php .

3. Once the installation script has removed the X-Kayako integration module files and deactivated the module, click the Nextbutton to complete the uninstallation.

4. On the Uninstallation complete screen, click Next to leave the Wizard.

Important: After you have uninstalled the X-Kayako integration module, make sure to remove the module's distribution package from your web directory as well.

Enabling X-Kayako Integration Module in X-Cart

Once you have installed the X-Kayako integration module, enable it in the X-Cart Admin area. Otherwise, you will be unable to use the module for launching the affiliate system at your store.

To enable the X-Kayako integration module:

1. Log in to the X-Cart Admin area and go to the Modules section (select Settings -> Modules on the administration menu).
2. On the list of modules, find the "X-Kayako integration" item and select the check box by the item's name.
3. Scroll down to the bottom of the page and click the Apply changes button to apply the changes.

Now you can leave alone your X-Cart for a few moments and switch to Kayako.

Setting up Kayako integration module

To be able to use the X-Kayako integration module, you must first get an account with kayako. If you already have an account, just skip to 'Creating application'.

Enabling API

1. Login to your Kayako admin panel and enable API at http://[your_app].kayako.com/admin/Base/Settings/RESTAPI

and save changes.

2. Go to http://kuzzma2.kayako.com/admin/Base/RESTAPI/Index and Copy API Key, Secret Key and API URL

to the correspondent fields on X-Kayako Integration module configuration page

3. Configure other module settings.

Configuring X-KayakoIntegration Module in X-Cart

Now, tell your X-Cart what it should do with all the stuff you have just set up -- configure the X-Janrain Engage integration module that you installed a few steps earlier.

To configure the X-Janrain Engage integration module in your X-Cart Admin area:

1. Log in to the X-Cart Admin area.

2. Select Settings -> Modules on the menu.

3. Scroll down until you see the X-Janrain Engage integration module item and then click on the Configure link by the item.

This opens a box with options and settings for the X-Janrain Engage integration module.

4. In the Janrain Engage (RPX) Options section, enter your API key and Application name and then click the Apply changes button.

Administrator sign-in over identity providers

To enable signing in as administrator over an external identity provider:

1. Sign in to your X-Cart store using your regular credentials.

2. In the X-Cart Admin area, click on the administrator profile link at the top of the page.

3. On the Account details page, click on the 'Add an identifier' link.

4. Sign-in using your preferred identity provider.

Adding Social Sharing to your online store

To add the Social Sharing widget to your online store:

1. On the Janrain Dashboard page, select Deployment -> Social Sharing for Web on the menu.

2. Follow the instructions provided on the Social Widget Setup page for adding the social widget to your online store.

For more information on creating and using activity objects, please refer to social sharing documentation.