Technical Support Subscription

Support service scope:

• Consulting on store setup
• Consulting on shipping, payment, tax and language configuration
• Consulting on customer conversion
• Diagnosis and resolution of PHP and MySQL errors
• Diagnosis and resolution of HTML and CSS related problems
• Bugfixes and security patches
• Troubleshooting
• Support for custom mods made by Qualiteam

The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.

Inquiries must be submitted via message board or by email at support@qtmsoft.com. Languages: English & Russian.

Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).

Not included:

• Data migration
• Custom development and design
• Template integration
• Development support
• Support for 3rd party modifications
• Software upgrades other than by means of automated tools (*)
• Performance tuning
• Custom SEO

Pricing for subscription:

Subscription	Price	Monthly recurring payment *
Technical support subscription, 1 year	USD 899.00 (USD 75.00/month)	USD 85.00/month
Technical support subscription, 6 months	USD 569.00 (USD 95.00/month)	Not available
Technical support subscription, 3 months	USD 345.00 (USD 115.00/month)	Not available

∗ Monthly recurring payments are only available for 1 year subscription commitment.