Difference between revisions of "Technical Support Subscription"
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The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription. | The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription. | ||
| − | Inquiries must be submitted via | + | Inquiries must be submitted via [http://www.qtmsoft.com/support/helpdesk.html HelpDesk system] or by email at support@qtmsoft.com. Languages: English & Russian. |
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun). | Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun). | ||
| Line 21: | Line 21: | ||
* Development support | * Development support | ||
* Support for 3rd party modifications | * Support for 3rd party modifications | ||
| − | * Software upgrades other than by means of automated tools | + | * Software upgrades other than by means of automated tools |
* Performance tuning | * Performance tuning | ||
* Custom SEO | * Custom SEO | ||
| Line 27: | Line 27: | ||
'''<u>Pricing for subscription:</u>''' | '''<u>Pricing for subscription:</u>''' | ||
{| class="wikitable" border="1" | {| class="wikitable" border="1" | ||
| − | ! '''Subscription''' !! ''' | + | ! '''Subscription period''' !! '''Subscription price *''' !! '''Monthly recurring payment **''' |
|- | |- | ||
| − | | Technical support subscription, 1 year || USD 899.00 (USD 75.00/month) || USD 85.00/month | + | | Technical support subscription, 1 year || USD 899.00 (~USD 75.00/month) || USD 85.00/month |
|- | |- | ||
| − | | Technical support subscription, 6 months || USD 569.00 (USD 95.00/month) || Not available | + | | Technical support subscription, 6 months || USD 569.00 (~USD 95.00/month) || Not available |
|- | |- | ||
| Line 37: | Line 37: | ||
|} | |} | ||
| − | {{Note1 | | + | {{Note1 | Notes: * Monthly recurring payments are only available for 1-year subscription commitment.}} |
| + | |||
| + | |||
| + | '''<u>1-year subscription with monthly recurring payments: Terms of Use</u>''' | ||
| + | |||
| + | |||
| + | 1. When purchasing 1-year subscription with monthly recurring payments, you undertake to pay the whole 12-months subscription with monthly payments in equal parts. | ||
| + | |||
| + | |||
| + | 2. If any monthly payment is missed, the support service provision is suspended until all the missing payments are made. | ||
| + | |||
| + | |||
| + | 3. ... | ||
| + | |||
'''See also:''' | '''See also:''' | ||
* [http://www.qtmsoft.com/support/terms-of-use.html Technical Support Service Terms of Use] | * [http://www.qtmsoft.com/support/terms-of-use.html Technical Support Service Terms of Use] | ||
Revision as of 22:20, 15 December 2011
Support service scope:
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries must be submitted via HelpDesk system or by email at support@qtmsoft.com. Languages: English & Russian.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools
- Performance tuning
- Custom SEO
Pricing for subscription:
| Subscription period | Subscription price * | Monthly recurring payment ** |
|---|---|---|
| Technical support subscription, 1 year | USD 899.00 (~USD 75.00/month) | USD 85.00/month |
| Technical support subscription, 6 months | USD 569.00 (~USD 95.00/month) | Not available |
| Technical support subscription, 3 months | USD 345.00 (USD 115.00/month) | Not available |
Notes: * Monthly recurring payments are only available for 1-year subscription commitment.
1-year subscription with monthly recurring payments: Terms of Use
1. When purchasing 1-year subscription with monthly recurring payments, you undertake to pay the whole 12-months subscription with monthly payments in equal parts.
2. If any monthly payment is missed, the support service provision is suspended until all the missing payments are made.
3. ...
See also:
