Difference between revisions of "Technical Support Subscription"

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(→‎Pricing for Subscription)
(→‎Pricing for Subscription)
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==Pricing for Subscription==
 
==Pricing for Subscription==
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{{#form:action=<nowiki>https://secure.qtmsoft.com/customer.php</nowiki> |name=buyform|method=post|}}
 
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{{#input:type=hidden|name=target|value=generate_invoice}}
 
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{{#input:type=hidden|name=action|value=buy}}
 
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{{#input:type=checkbox|name=add_1_year|value=10|onclick=changeBuyForm();}}
 
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{{#input:type=checkbox|name=add_6_months|value=8|onclick=changeBuyForm();}}
 
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{{#input:type=checkbox|name=add_3_months|value=9|onclick=changeBuyForm();}}
 
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{{#input:type=checkbox|name=add_incident|value=1073741921|onclick=changeBuyForm();}}
 
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{{#input:type=checkbox|name=add_xcart_gold|value=1|onclick=changeBuyForm();}}
 
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{{#input:type=checkbox|name=add_xcart_pro|value=2|onclick=changeBuyForm();}}
 
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{{#input:type=submit|id=buy|value=Buy now|}}
 
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{{#formend:}}
 
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<myscript>
 
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<!--
 
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function changeBuyForm() {
 
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var canSubmit = false;
 
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if (document.buyform.add_1_year.checked ||
 
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document.buyform.add_6_months.checked ||
 
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document.buyform.add_3_months checked ||
 
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document.buyform.add_incident.checked ||
 
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document.buyform.add_xcart_gold.checked ||
 
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document.buyform.add_xcart_pro.checked)
 
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canSubmit = true;
 
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document.getElementById('buy').disabled = !canSubmit;
 
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}
 
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changeBuyForm();
 
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-->
 
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</myscript>
 
  
 
{| class="wikitable" border="1"
 
{| class="wikitable" border="1"

Revision as of 13:44, 19 December 2011

Support Service Scope

  • Consulting on store setup
  • Consulting on shipping, payment, tax and language configuration
  • Consulting on customer conversion
  • Diagnosis and resolution of PHP and MySQL errors
  • Diagnosis and resolution of HTML and CSS related problems
  • Bugfixes and security patches
  • Troubleshooting
  • Support for custom mods made by Qualiteam

The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.

Inquiries must be submitted via HelpDesk system or emailed to support@qtmsoft.com. Languages: English & Russian.

Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).

Not included:

  • Data migration
  • Custom development and design
  • Template integration
  • Development support
  • Support for 3rd party modifications
  • Software upgrades other than by means of automated tools
  • Performance tuning
  • Custom SEO

The above services are provided for additional fee. Contact us to get a quote.

Pricing for Subscription

Subscription period Subscription price * Monthly recurring payment **
Technical support subscription, 1 year (~$75.00/month) USD 899.00 USD 85.00/month
Technical support subscription, 6 months (~$95.00/month) USD 569.00 Not available
Technical support subscription, 3 months ($115.00/month) USD 345.00 Not available
Need one-incident assistance? Check the option below
Consulting & assistance (one support incident) USD 139.00
Do not have any X-Cart licenses yet? Buy it now!
X-Cart Gold USD 149.00
X-Cart Pro USD 431.00
Notes:

.* Payment is made for the whole subscription period.

.** Monthly recurring payments are only available for 1-year subscription commitment.

Subscription with Monthly Recurring Payments: Terms of Use

1. When purchasing subscription with monthly recurring payments, you undertake to pay the whole subscription period with monthly payments in equal parts.

2. If one or more monthly payments are missed, the support service provision is suspended until all the missing and current payments are made.

3. You are not allowed to purchase another subscription with monthly recurring payments until the current one is payed in full (for the whole subscription period).

4. The rest subscription period can be payed by purchasing 3, 6 or 12 month subscriptions.

See also

Retrieved from "https://help.x-cart.com/index.php?title=Technical_Support_Subscription&oldid=7072"