Using your X-Cart Account

This article provides help of using your Qualiteam Account at https://secure.qtmsoft.com

Qualiteam Account sections

Invoices

In the 'Invoices' section of your HelpDesk account there is the info on the invoices which have not been paid yet. Once you do purchase something, the info displays in the 'Orders' section.

FAQ

How to transfer skin/add-on license?

You should submit a request to transfer your add-on or skin license:

1. Go to 'My licenses' section. Click 'Transfer' link opposite the license, to which the skin/add-on you are going to transfer is registered.

2. The list of the add-ons is in section 'Select products'. Click 'Uncheck all'. Choose add-on(s) you want to transfer.

3. In drop-down box 'License key': - if you are moving the add-on to one of your licenses, you should select the license key from the list; - if have several licenses of your own and are going to transfer the add-on to another company/person, you should select "Other company license" and type the license key in the field below. - if have only one license of your own and are going to transfer the add-on to another company/person, you should just type the license key in the field.

4. (optional) Submit a number of support points you would like to transfer with the add-on.

Click 'Request license transfer'.

NOTE: you can transfer a skin/add-on license only to a person, who already has X-Cart or LiteCommerce license.

What is the 'Priority' select-box?

When opening a regular ticket (not HotRush) you can assign a priority level to the issue to specify the order in which you would like your inquiry to be processed: Major: the issue should be addressed asap, Normal: not that urgent, but a faster reply is preferred, Minor: you agree to wait the guaranteed turnaround time - 24 hours.

You can change the priority level while the ticket is in progress (open 'ticket properties' and select another option from the 'Priority' drop-down).

Your tickets are graded and processed by our staff according to the assigned priority levels. If, however, the problem brooks no delay you should mark the ticket as HotRush.

NOTE: in order to prevent the misuse of the Major priority level we put the following restriction on the system. The more Major tickets you open the lower priority your account has. That is, if you choose to assign the Major level to all your tickets the actual average priority level of your account will be Normal. Contrariwise, if most of your tickets are 'Minor' the average priority level for your account will be higher. When you are in need of urgent assistance you will always be able to change the ticket level to Major or Normal and to have it processed asap.

I received your notification but when I login to the Communication center, the message is not there

Usually it takes some time for our messages to be replicated on your side. The automatic notifications are sent out immediately after new message is posted. Therefore if you login to check new message right after you receive a notification you are not able to view it because it has not appeared in your helpdesk area yet. You can place your answer then (as you have the text of the message in the notification) or wait for 20 minutes.

How to subscribe to your company newsletters?

If you'd like to keep your store updated and secure, to be notified on all new releases and special offers, you have an opportunity to subscribe to our company newsletters. Please enter your HelpDesk area, go to the 'Manage accounts'->'Edit self profile' page. At the bottom of the page there is the 'Newsletter' section with 5 options:

• Company news:
• Promotions and special offers:
• Security alerts and advisory:
• About new products and releases:
• Minor releases and updates (high volume):

Tick the checkbox opposite the necessary option(s). Then you'll be regularly informed on the desired subject.

How to accept the transferred license?

1. Go to "My licenses" section. The license has 'Not accepted' status currently.

2. Click "Accept" link. The Agreement terms will appear. Read them carefully so that to avoid possible misunderstandings in future.

3. You should accept the agreement terms by submitting a signature. The signature is any number of characters, any name you want (it could be your name or the name of your neighbor) which is to be entered with two slashes (/) along the edges for ex.,

/John Smith/

After the procedure is completed all distributives, patches and documentation will appear in your 'File area'.

How to buy a new license (add-on, techsupport, etc.)?

Purchases are made via 'Buy products/services' page of your HelpDesk account. Click on the 'List of available Products and Services' and the new page will offer you different licenses, add-ons, skins and services. Next to selected product click 'Order online' button and follow the procedure.

How can I let my represetative (e.g. webmaster) use the HelpDesk message board and the forum?

To authorise some representative of yours in the HelpDesk system, you should create a secondary user account for this person.

Go to the 'Manage accounts' section -> 'New account' tab. Fill in the profile with the person's contact info. His/her email adress will become his/her HelpDesk login.

By default, secondary user accounts are able to use the message board, to navigate through the FAQ section. But they do not have access to most of the sections ('Manage accounts', 'File area', 'Orders', 'Invoices', 'Buy products/services', 'My licenses', etc.). Thus secondary accounts are not permitted to manage serious business issues. All they can do is to hold correspondence via 'Communication center' and take part in forum threads.

How to change my license URL?

If you would like to change the license URL, please follow the steps below:

1) go to the 'My licenses' section;

2) click the 'Change URL' link opposite the necessary license;

3) fill in the the request form:

- insert your new URL;

- tick the checkbox "I understand that I have to remove the software from 'the_old_URL' in 48 hours after the license is reissued";

4) Click the 'Request to change license URL' button. You may cancel the request as well.

In case of any error/typo in the new URL you can edit your request:

1) in "My licenses" section click again on 'Change URL' for the same license; 2) you will see your request form with the license URL field available for editing. Correct the record and click 'Request to change license URL'.

Information on the license URL changes will be recorded in a log ticket in the 'Communication center' - "LOG: License URL modifications."

Further actions for LiteCommerce users:

Now that you have changed the license URL of your store and have got the confirmation from us, you are able to change your cart's URL and use this new license in the admin area (Admin area / License).

Here's a brief instruction on what steps you should perform in order to launch the store at the new URL. Please be sure that you complete all the stages as they are all obligatory.

1. You will find License Certificate in your personal Helpdesk area at https://secure.qtmsoft.com Go to 'My Licenses' section. There is 'Certificate' link next to the corresponding license entry. Copy all the text in the 'License certificate:' window and insert it on "Licenses" page of your LiteCommerce admin area. Your license has two parts (customer information and license). You should copy the whole text (both parts).

2. Also you should correct 'host settings' in the configuration file: /etc/config.php

[host_details]
http_host = "www.yourhost.com"
https_host = "www.yourhost.com"
web_dir = "/"

After that your cart will be working on new domain.

For X-Cart users:

You should correct host settings in the configuration file: /config.php

$xcart_http_host ="www.yourhost.com";
$xcart_https_host ="www.yourhost.com";
$xcart_web_dir ="";

After that your cart will be working on new domain.