Technical Support Subscription
Contents
General info
The support services are provided on the subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries must be submitted via HelpDesk system or emailed to support@qtmsoft.com. Languages: English & Russian.
When you initiate a support incident, your support ticket is queued, and our support team will do their best to reply to you within one business day. The actual response time depends on the amount of support tickets in the queue.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Support Service Scope
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools
- Performance tuning
- Custom SEO
The above services are provided for additional fee. Contact us to get a quote.
Pricing for Subscription
| Subscription period | Subscription price * | Monthly recurring payment ** |
|---|---|---|
| Technical support subscription, 1 year (~$75.00/month) | USD 899.00 Buy now | USD 85.00/month |
| Technical support subscription, 6 months (~$95.00/month) | USD 569.00 Buy now | Not available |
| Technical support subscription, 3 months ($115.00/month) | USD 345.00 Buy now | Not available |
| Need one-incident assistance? Check the option below | ||
| Coming soon! | ||
| Do not have any X-Cart licenses yet? Buy it now! | ||
| X-Cart Gold | USD 149.00 Buy now | Developer version (no support included) |
| USD 494.00 Buy now | 3-month tech support subscription included | |
| USD 718.00 Buy now | 6-month tech support subscription included | |
| USD 1,048.00 Buy now | 1-year tech support subscription included | |
| X-Cart Pro | USD 431.00 Buy now | Developer version (no support included) |
| USD 776.00 Buy now | 3-month tech support subscription included | |
| USD 1,000.00 Buy now | 6-month tech support subscription included | |
| USD 1,330.00 Buy now | 1-year tech support subscription included | |
| Need reliable hosting for X-Cart? Check the option below! | ||
| Ecommerce Premium Plan | from USD 134.95/month | Free tech support for X-Cart included |
Need more options? Contact us!
* Payment is made for the whole subscription period.
** Coming soon! Monthly recurring payments are only available for 1-year subscription commitment.Contact us to get more info about monthly recurring payments.
Subscription with Monthly Recurring Payments: Terms of Use
1. When purchasing subscription with monthly recurring payments, you undertake to pay the whole subscription period with monthly payments in equal parts.
2. If one or more monthly payments are missed, the support service provision is suspended until all the missing and current payments are made.
3. You are not allowed to purchase another subscription with monthly recurring payments until the current one is payed in full (for the whole subscription period).
4. The rest subscription period can be payed by purchasing 3, 6 or 12 month subscriptions.
