Technical Support Subscription
Contents
General Info
The support services are provided on the subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries should be submitted via our web-based HelpDesk system, or emailed to support@qtmsoft.com. Languages: English & Russian.
When you initiate a support request, your support ticket is queued, and our support team will do their best to reply to you within one business day. The actual response time depends on the amount of support tickets in the queue.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Support Service Scope
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools
- Performance tuning
- Custom SEO
The above services are provided for additional fee. Contact us to get a quote.
The terms above also apply to one-incident support service.
Pricing for Subscription
| Subscription period | Subscription price * | Additional info |
|---|---|---|
| Technical support subscription, 1 year (approx. $75.00/month) | USD 899.00 Buy now |
Monthly recurring payment: USD 85.00/month ** |
| Technical support subscription, 6 months (approx. $95.00/month) | USD 569.00 Buy now |
|
| Technical support subscription, 3 months (approx. $115.00/month) | USD 345.00 Buy now |
* Payment is made for the whole subscription period at once.
** Coming soon! Monthly recurring payments are only available for 1-year subscription commitment. See also: Terms of Use.Contact us to get more info about monthly recurring payments.
One-Incident Support
| Need one-incident assistance? Check the option below | ||
|---|---|---|
| Service | Price * | Additional info |
| Consulting & assistance (one support incident) | USD 139.00 Buy now |
See also: Support Service Scope |
Need more options? Contact us!
Other Products and Pricing
| Do not have any X-Cart licenses yet? Buy it now! | ||
|---|---|---|
| Product | Price | Additional info |
| X-Cart Gold | USD 159.00 Buy now |
Developer version (no support included) |
| USD 504.00 Buy now |
3-month tech support subscription included | |
| USD 728.00 Buy now |
6-month tech support subscription included | |
| USD 1,058.00 Buy now |
1-year tech support subscription included | |
| X-Cart Pro | USD 491.00 Buy now |
Developer version (no support included) |
| USD 836.00 Buy now |
3-month tech support subscription included | |
| USD 1,060.00 Buy now |
6-month tech support subscription included | |
| USD 1,390.00 Buy now |
1-year tech support subscription included | |
| Need reliable hosting for X-Cart? Check the option below! | ||
| Ecommerce Premium Plan | starts from USD 134.95/mo |
Free technical support for X-Cart included |
Subscription with Monthly Recurring Payments: Terms of Use
1. When purchasing subscription with monthly recurring payments, you undertake to pay the whole subscription period with monthly payments in equal parts.
2. If one or more monthly payments are missed, the support service provision is suspended until all the missing and current payments are made.
3. You are not allowed to purchase another subscription with monthly recurring payments until the current one is paid in full (for the whole subscription period).
4. The rest subscription period can be paid by purchasing 3, 6 or 12 month subscriptions.
