Technical Support Subscription

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X-Cart support scope:

  • Consulting on store setup
  • Consulting on shipping, payment, tax and language configuration
  • Consulting on customer conversion
  • Diagnosis and resolution of PHP and MySQL errors
  • Diagnosis and resolution of HTML and CSS related problems
  • Bugfixes and security patches
  • Troubleshooting
  • Support for custom mods made by Qualiteam

The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.

Inquiries must be submitted via message board or by email at support@qtmsoft.com. Languages: English & Russian.

Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).

Not included:

  • Data migration
  • Custom development and design
  • Template integration
  • Development support
  • Support for 3rd party modifications
  • Software upgrades other than by means of automated tools (*)
  • Performance tuning
  • Custom SEO
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