X-Shops and X-Cart hosting FAQs

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This page holds frequently asked questions on using X-Shops ecommerce hosting and Qualiteam's X-Cart hosting service.

Contents

X-Shops Overview

Dear Customer,

Thank you for your interest to our services. We hope you will find these quick answers helpful. Your opinion is of a great value to us; we always do our best to improve our services.Here is our real-time services overview.

X-Shops overview

X-Shops is a Software as a Service project. It is based on X-Cart and Magento, the most powerful and feature-rich e-commerce software on the market. Its open-source code allows customizing your on-line store to meet your specific business needs. Our qualified developers and designers are always glad to help you. It is more than just a shopping cart platform for your e-commerce store: X-Shops solution combines a flexible shopping cart engine with the whole set of technical services: web hosting on US servers, qualified server administration, backup and technical support services. You can be sure that the complete handling of technical side of online store maintenance is done by professionals. This fact allows you to concentrate solely on sales, marketing and customer relations. For more detailed information, please visit http://www.x-shops.com/

X-Cart Hosting overview

PCI Complaint Hosting from Qualiteam for X-Cart owners. Finding the right shopping cart hosting solution could be a tough job. In our ongoing efforts to provide our customers with top-notch e-commerce services, we are offering our own shopping cart hosting service, X-Cart hosting. This service combines a fully compatible hosting solution with our brand e-commerce software installation and server tuning services. The detailed service description is available at http://www.x-cart.com/hosting.html

PCI Compliant

X-Cart and X-Shops hosting servers meet the Payment Card Industry Data Security Standard (PCI DSS) required by Visa and MasterCard. The up-to-date set of security features ensures the protection of all sensitive data. However any software that is installed in server environment must also be configured properly in order to protect the sensitive data.

Please refer to X-Cart:PCI-DSS for the guidelines on setting up X-Cart in a PCI compliant manner.

Remote access

Once an account is created, you'll receive a list of credentials for accessing Plesk panel, FTP, SSH and MySQL, as well as X-Cart for X-Shops users. This information is very important; user that holds it has the full control over to your webstore stats, files, databases and management.

FTP Access

What is FTP? How can I use it?

FTP stands for File Transfer Protocol. Using FTP, you or your developer can easily manage your files and directories on the server.

SSH Access

What is SSH? How can I use SSH?

SSH is Secure Shell. By using SSH, you or your developer can execute Linux shell commands directly on the server. SSH can be more flexible and useful for storefront developers.

Plesk control panel

What is Plesk Panel?

Plesk Panel—structured, easy-to-use, end-user control panel that simplifies users' hosting management experience, reducing both churn and support costs. The intuitive Web-page model lets users learn quickly, rapidly find the desired functionality, and still have full access to all needed power.

How can I access my Plesk Panel?

To access your Plesk Panel, you should append the plesk port(8443) to the address of your store in the browser. Example: http://your_domain.com:8443/ or http://yourdomaincom.x-shops.com:8443/

What is your Plesk Panel version?

Current Plesk Panel version is 10.0.1.

X-Shops/X-Cart Hosting Servers

Server hardware

Here are some details about Qualiteam servers:

  • Two Processors Intel Xeon-Westmere 5670-Hexcore [2.93GHz]
  • 10 GB of RAM
  • 4 Hard Drive Seagate Cheetah ST3300656SS 500 GB
  • RAID 1 0

Server OS

What is your server OS?

Our current server operating system is CentOS, an Enterprise-class Linux Distribution.

What is the Linux kernel version?

We always maintain the latest Linux kernel update.

Webserver

What is your webserver?

We use the licensed liteSpeed webserver on our servers; it demonstrates much greater performance compared to Apache.

Servers location

Where is your servers located?

Our servers are located in the US: in Dallas (TX), Seattle (WA) and Washington (DC).

Backup

How often?

Our automated system conducts daily backups.

What is the lifetime of every backup file?

Our backup files' lifetime is 3 months.

Where are the backup files located?

A Backup server within our Hosting infrastructure.

DNS

The Domain Name System (DNS) is a hierarchical naming system built on a distributed database for computers, services, or any resource connected to the Internet or a private network. Most importantly, it translates domain names meaningful to humans into the numerical identifiers associated with networking equipment for the purpose of locating and addressing these devices worldwide.

Domain registration questions

What is your Name Servers?

Our Name Servers are: NS1.SOFTLAYER.COM and NS2.SOFTLAYER.COM

How can I register a domain name with Qualiteam?

Dedicated domains are available to our X-Shops customers. You can register a preferable dedicated domain name during the subscription at: http://www.x-shops.com/rent-estore/signup. Or you can order a domain name on our X-Cart web site at: http://www.x-cart.com/domain-names-registration.html

Can I use my existing domain name with X-Cart Hosting?

Yes, of course. You should change your domain name configuration and point it to our name servers. You can ask your domain registrar support to do that or, we can change it for you; we'll just need access to your domain management panel. If you change settings yourself please don't forget to adjust config.php file in X-Cart home directory on the server as well: $xcart_http_host and $xcart_https_host parameters should match your domain name.

Can I use my existing domain name with X-Shops?

Yes, of course. By using our X-Shops 'Sign Up' form.

How long should I wait for the propagation of my domain name settings during the webstore transfer?

Please do not change your domain DNS settings until your webstore transfer is complete. Your transferred domain name will be available within 48 hours (from 4 up to 48 hours). Most typically it takes about 2 hours or less.

Alias questions

What is domain alias?

Domain Alias allows pointing additional domain names to to the exact same locations of your original website. For example, the alias http://domain1com.x-shops.com/ leads to http://domain1.com./ Our aliases contain the '.x-shops.com' part.

How many aliases can I have?

Unlimited quantity.

Subdomain questions

What is subdomain?

Subdomain is a domain that is part of a larger domain http://en.wikipedia.org/wiki/Subdomain. For example: http://stat.domain1.com/ is a subdomain for the http://domain1.com/ root domain.

How many subdomains can I have?

Depends on the content of your subdomains. It cannot exceed your specified disk space quote. To find out your disk space quote, please refer to http://www.x-cart.com/hosting.html or http://www.x-shops.com/rent-estore/signup for X-Shops users.

Email

How many mailboxes can I have?

You can have an unlimited quantity of mailboxes on our servers.

What is your mail settings?(Use these settings for your mail client)

Here are the mail settings: 

Address: yourmail@yourdomain.com
POP server: mail.yourdomain.com
SMTP server: mail.yourdomain.com
IMAP: mail.yourdomain.com
PORTS: SMTP: 25, POP: 110, IMAP: 143
User: yourmail@yourdomain.com
Password: [yourpassword]

Mailboxes management

Where can I add/remove and configure my mailboxes?

You can manage your mailboxes using the Plesk Panel. Log in to your Plesk Panel and then proceed to the 'Mail' tab. Here you can create/remove mailboxes, change their settings, such as forwarding, activation and webmail.

Webmail

What is Webmail?

Webmail is an e-mail service that allows you to access your e-mail through a Web browser.

What kind of webmail can I use?

You can choose between Horde and AtMail. Just log in to the Plesk panel, then proceed to the 'Mail' tab and then click 'Change Settings'.

How can I access my Webmail?

Try logging in to your Plesk panel, then proceed to the 'Mail' tab, then click on the 'Open Webmail for this email address in a new browser window' icon near the necessary email address.

Spam protection

Do you have any anti-spam protection?

We use SpamAssasin protection: http://en.wikipedia.org/wiki/SpamAssassin

X-Cart

What is X-Cart?

X-Cart is one of the most popular PHP shopping cart e-commerce solutions.

How can I get X-Cart?

You can purchase an X-Cart license on our official web site. Or, you can get X-Cart as service, by purchasing the X-Shops service!

X-Cart free technical support

How can I get X-Cart free technical support?

X-Cart free technical support is available to Premium X-Cart hosting users and to every X-Shops user.

Server side task

The following tasks are totally free of charge for every X-Cart Hosting/X-Shops customer:

  • Free transfer of existing X-Cart stores
  • X-Cart installation
  • Free technical support on server issues
  • Free security patch application
  • SSL certificate installation
  • X-Cart optimization
  • Customization of error pages
  • Protection of necessary directories by means of the .htaccess file
  • Checking your store with Google Webmaster Tools
  • Setting up automatic X-Cart HTML catalog generation
  • Server software installation (if possible)
  • and more.

For more detailed information, please visit our web sites http://x-shops.com/ and http://x-cart.com/hosting.html

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