https://help.x-cart.com/index.php?title=LiteCommerce:Order_Life_Cycles&feed=atom&action=historyLiteCommerce:Order Life Cycles - Revision history2024-03-28T20:20:29ZRevision history for this page on the wikiMediaWiki 1.31.5https://help.x-cart.com/index.php?title=LiteCommerce:Order_Life_Cycles&diff=7871&oldid=prevDohtur at 08:18, 31 May 20122012-05-31T08:18:17Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 08:18, 31 May 2012</td>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">{{LC2_disclaimer}}<br /><br /></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
</table>Dohturhttps://help.x-cart.com/index.php?title=LiteCommerce:Order_Life_Cycles&diff=1810&oldid=prevIvka at 06:08, 19 January 20102010-01-19T06:08:46Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>When a shopper places an item into his shopping cart, a 'Temporary' order is created to accommodate the contents of his cart. Orders with the 'Temporary' status do not appear in the Administrator zone in the order list. Temporary orders are stored for the default period of 2 hours or until the shopper quits his browser application (whichever comes first), and if their status does not change during that period, they expire from the database. Keeping shopping cart contents for a certain period of time allows store customers to return to the store during the day and complete their orders without having to repeat product selection process again.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>When a shopper places an item into his shopping cart, a <ins class="diffchange diffchange-inline">'</ins>'Temporary<ins class="diffchange diffchange-inline">'</ins>' order is created to accommodate the contents of his cart. Orders with the <ins class="diffchange diffchange-inline">'</ins>'Temporary<ins class="diffchange diffchange-inline">'</ins>' status do not appear in the Administrator zone in the order list. Temporary orders are stored for the default period of 2 hours or until the shopper quits his browser application (whichever comes first), and if their status does not change during that period, they expire from the database. Keeping shopping cart contents for a certain period of time allows store customers to return to the store during the day and complete their orders without having to repeat product selection process again.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>During the checkout process the order acquires an 'Incomplete' status after the shopper selects shipment and payment methods and provides the corresponding information. Typically an order remains in this status until a customer presses the ''''Submit order'''' button, at which time an order using an offline payment method is assigned the 'Queued' status and the invoice is displayed to the customer. Orders using interactive payment methods remain in 'Incomplete' status while being processed by the payment gateway and then acquire an order status according to results received from the payment gateway (either 'Processed' for successful transactions or 'Failed' for unsuccessful ones).</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>During the checkout process the order acquires an 'Incomplete' status after the shopper selects shipment and payment methods and provides the corresponding information. Typically an order remains in this status until a customer presses the ''''Submit order'''' button, at which time an order using an offline payment method is assigned the 'Queued' status and the invoice is displayed to the customer. Orders using interactive payment methods remain in <ins class="diffchange diffchange-inline">'</ins>'Incomplete<ins class="diffchange diffchange-inline">'</ins>' status while being processed by the payment gateway and then acquire an order status according to results received from the payment gateway (either <ins class="diffchange diffchange-inline">'</ins>'Processed<ins class="diffchange diffchange-inline">'</ins>' for successful transactions or <ins class="diffchange diffchange-inline">'</ins>'Failed<ins class="diffchange diffchange-inline">'</ins>' for unsuccessful ones).</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>{| cellspacing="0" cellpadding="<del class="diffchange diffchange-inline">0</del>" border="0"</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>{| cellspacing="0" cellpadding="<ins class="diffchange diffchange-inline">10</ins>" border="0"</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| [[Image:sun.gif|36px|sun]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| [[Image:sun.gif|36px|sun]]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| <del class="diffchange diffchange-inline">: </del>If your shopping system has '''AntiFraud add-on module''' installed and configured to perform order checkups, upon successful payment gateway processing the 'Processed' orders are being <del class="diffchange diffchange-inline">analyzed </del>by anti-fraud service. If fraud checkup finds the order to be suspicious, the order is marked for manual processing by changing its status to 'Queued'.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| If your shopping system has '''AntiFraud add-on module''' installed and configured to perform order checkups, upon successful payment gateway processing the 'Processed' orders are being <ins class="diffchange diffchange-inline">analized </ins>by anti-fraud service. If fraud checkup finds the order to be suspicious, the order is marked for manual processing by changing its status to <ins class="diffchange diffchange-inline">'</ins>'Queued<ins class="diffchange diffchange-inline">'</ins>'.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">|}</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></div></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Note1|Note: Consult AntiFraud add-on module reference manual should you require further details on the functionality of this module.}}</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Note1|Note: Consult AntiFraud add-on module reference manual should you require further details on the functionality of this module.}}</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">|}</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'Queued' orders are the orders that require attention from the store administrator. These can be the orders using offline shipping methods or the orders found to be suspicious by the fraud protection service. Once the order details are reviewed by the administrator, and the necessary actions are taken, the administrator would typically change the order status to either' Processed' or 'Declined'.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">'</ins>'Queued<ins class="diffchange diffchange-inline">'</ins>' orders are the orders that require attention from the store administrator. These can be the orders using offline shipping methods or the orders found to be suspicious by the fraud protection service. Once the order details are reviewed by the administrator, and the necessary actions are taken, the administrator would typically change the order status to either <ins class="diffchange diffchange-inline">'</ins>' Processed<ins class="diffchange diffchange-inline">'</ins>' or <ins class="diffchange diffchange-inline">'</ins>'Declined<ins class="diffchange diffchange-inline">'</ins>'.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'Declined' orders are essentially the same as the orders with the 'Failed' status. Similarly they do not affect stock amounts, do not take up gift certificates, bonus points or discount coupons and are kept in the order database for book-keeping purposes. While 'Failed' status results from payment processors rejecting the payment, 'Declined' status can be set by the store administrator for a number of reasons.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">'</ins>'Declined<ins class="diffchange diffchange-inline">'</ins>' orders are essentially the same as the orders with the <ins class="diffchange diffchange-inline">'</ins>'Failed<ins class="diffchange diffchange-inline">'</ins>' status. Similarly they do not affect stock amounts, do not take up gift certificates, bonus points or discount coupons and are kept in the order database for book-keeping purposes. While <ins class="diffchange diffchange-inline">'</ins>'Failed<ins class="diffchange diffchange-inline">'</ins>' status results from payment processors rejecting the payment, <ins class="diffchange diffchange-inline">'</ins>'Declined<ins class="diffchange diffchange-inline">'</ins>' status can be set by the store administrator for a number of reasons.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'Complete' orders are the orders that have been paid for and shipped out and thus do not require further attention. LiteCommerce system treats such orders just like the 'Processed' orders, except for that they do not appear in the list of recent orders available in the <del class="diffchange diffchange-inline">'''</del>'Orders'<del class="diffchange diffchange-inline">''' </del>section of the <del class="diffchange diffchange-inline">'''</del>'Management'<del class="diffchange diffchange-inline">''' </del>menu.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">'</ins>'Complete<ins class="diffchange diffchange-inline">'</ins>' orders are the orders that have been paid for and shipped out and thus do not require further attention. LiteCommerce system treats such orders just like the <ins class="diffchange diffchange-inline">'</ins>'Processed<ins class="diffchange diffchange-inline">'</ins>' orders, except for that they do not appear in the list of recent orders available in the <ins class="diffchange diffchange-inline"><u></ins>'Orders'<ins class="diffchange diffchange-inline"></u> </ins>section of the <ins class="diffchange diffchange-inline"><u></ins>'Management'<ins class="diffchange diffchange-inline"></u> </ins>menu.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>{| cellspacing="0" cellpadding="<del class="diffchange diffchange-inline">0</del>" border="0"</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>{| cellspacing="0" cellpadding="<ins class="diffchange diffchange-inline">10</ins>" border="0"</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| [[Image:sun.gif|36px|sun]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| [[Image:sun.gif|36px|sun]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| 'Failed' orders remain in the database for book-keeping records. They do not affect stock amounts (feature introduced by the Inventory Tracking module), neither do they take up gift certificates (introduced by the '''Gift Certificates''' module), bonus points or discount coupons (introduced by the '''Promotion Tools''' module).</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| 'Failed' orders remain in the database for book-keeping records. They do not affect stock amounts (feature introduced by the Inventory Tracking module), neither do they take up gift certificates (introduced by the '''Gift Certificates''' module), bonus points or discount coupons (introduced by the '''Promotion Tools''' module).</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div></div> Email notifications</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div></div></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== </ins>Email notifications <ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Here are the notifications being sent to customers:</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Here are the notifications being sent to customers:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>1. When an order is placed, and payment is not done real-time e.g. by check, the "initially placed" email is sent out, due to the status of Queued</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">: </ins>1. When an order is placed, and payment is not done real-time e.g. by check, the "initially placed" email is sent out, due to the status of <ins class="diffchange diffchange-inline">''</ins>Queued<ins class="diffchange diffchange-inline">''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">: 2. When an order is placed and real-time paid, the ''Queued'' status is NOT used but the order becomes ''Processed'' right away, causing the initial email (with all invoice details!!) not to be sent out; instead, the your-order-has-been-processed message is sent out.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">2. When an order is placed and real-time paid, </del>the Queued status <del class="diffchange diffchange-inline">is NOT used but the order becomes Processed right away, causing the initial email (with all invoice details!!) not to be sent out; instead, the your-order-</del>has<del class="diffchange diffchange-inline">-been-processed message is sent out</del>.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">LiteCommerce only sends out one status email after </ins>the <ins class="diffchange diffchange-inline">''</ins>Queued<ins class="diffchange diffchange-inline">'' </ins>status has <ins class="diffchange diffchange-inline">changed</ins>. <ins class="diffchange diffchange-inline">So:</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">LiteCommerce only sends out one </del>status email <del class="diffchange diffchange-inline">after the Queued status has changed</del>. <del class="diffchange diffchange-inline">So:</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">: 1. If an order comes in as ''Queued'', and admin changes the </ins>status <ins class="diffchange diffchange-inline">to ''Processed'' or ''Completed'', the customer will receive an </ins>email <ins class="diffchange diffchange-inline">about this</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">1</del>. If an order comes in as <del class="diffchange diffchange-inline">Queued</del>, and admin changes <del class="diffchange diffchange-inline">the status </del>to <del class="diffchange diffchange-inline">Processed or </del>Completed, <del class="diffchange diffchange-inline">the customer will receive an </del>email <del class="diffchange diffchange-inline">about this</del>.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">: 2</ins>. If an order comes in as <ins class="diffchange diffchange-inline">''Processed'' (because of real-time payment)</ins>, and <ins class="diffchange diffchange-inline">the </ins>admin changes <ins class="diffchange diffchange-inline">this </ins>to <ins class="diffchange diffchange-inline">''</ins>Completed<ins class="diffchange diffchange-inline">''</ins>, <ins class="diffchange diffchange-inline">then no </ins>email <ins class="diffchange diffchange-inline">is sent out</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">2. If an order comes in as Processed (because of real-time payment), and the admin changes this to Completed, then no email is sent out.</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">[[Category:LiteCommerce user manual]]</ins></div></td></tr>
</table>Ivkahttps://help.x-cart.com/index.php?title=LiteCommerce:Order_Life_Cycles&diff=1809&oldid=prevIvka: Created page with 'Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages. When a shopper places an item into his shopping ca…'2010-01-19T05:52:45Z<p>Created page with 'Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages. When a shopper places an item into his shopping ca…'</p>
<p><b>New page</b></p><div>Every order placed at your LiteCommerce-based online store goes through a life cycle comprised of several order status stages.<br />
<br />
When a shopper places an item into his shopping cart, a 'Temporary' order is created to accommodate the contents of his cart. Orders with the 'Temporary' status do not appear in the Administrator zone in the order list. Temporary orders are stored for the default period of 2 hours or until the shopper quits his browser application (whichever comes first), and if their status does not change during that period, they expire from the database. Keeping shopping cart contents for a certain period of time allows store customers to return to the store during the day and complete their orders without having to repeat product selection process again.<br />
<br />
During the checkout process the order acquires an 'Incomplete' status after the shopper selects shipment and payment methods and provides the corresponding information. Typically an order remains in this status until a customer presses the ''''Submit order'''' button, at which time an order using an offline payment method is assigned the 'Queued' status and the invoice is displayed to the customer. Orders using interactive payment methods remain in 'Incomplete' status while being processed by the payment gateway and then acquire an order status according to results received from the payment gateway (either 'Processed' for successful transactions or 'Failed' for unsuccessful ones).<br />
<br />
<div><br />
{| cellspacing="0" cellpadding="0" border="0"<br />
| [[Image:sun.gif|36px|sun]]<br />
| : If your shopping system has '''AntiFraud add-on module''' installed and configured to perform order checkups, upon successful payment gateway processing the 'Processed' orders are being analyzed by anti-fraud service. If fraud checkup finds the order to be suspicious, the order is marked for manual processing by changing its status to 'Queued'.<br />
</div><br />
<br />
{{Note1|Note: Consult AntiFraud add-on module reference manual should you require further details on the functionality of this module.}}<br />
|}<br />
<br />
<br />
'Queued' orders are the orders that require attention from the store administrator. These can be the orders using offline shipping methods or the orders found to be suspicious by the fraud protection service. Once the order details are reviewed by the administrator, and the necessary actions are taken, the administrator would typically change the order status to either' Processed' or 'Declined'.<br />
<br />
'Declined' orders are essentially the same as the orders with the 'Failed' status. Similarly they do not affect stock amounts, do not take up gift certificates, bonus points or discount coupons and are kept in the order database for book-keeping purposes. While 'Failed' status results from payment processors rejecting the payment, 'Declined' status can be set by the store administrator for a number of reasons.<br />
<br />
'Complete' orders are the orders that have been paid for and shipped out and thus do not require further attention. LiteCommerce system treats such orders just like the 'Processed' orders, except for that they do not appear in the list of recent orders available in the ''''Orders'''' section of the ''''Management'''' menu.<br />
<br />
<div><br />
{| cellspacing="0" cellpadding="0" border="0"<br />
| [[Image:sun.gif|36px|sun]]<br />
| 'Failed' orders remain in the database for book-keeping records. They do not affect stock amounts (feature introduced by the Inventory Tracking module), neither do they take up gift certificates (introduced by the '''Gift Certificates''' module), bonus points or discount coupons (introduced by the '''Promotion Tools''' module).<br />
|}<br />
</div> Email notifications<br />
<br />
Here are the notifications being sent to customers:<br />
<br />
1. When an order is placed, and payment is not done real-time e.g. by check, the "initially placed" email is sent out, due to the status of Queued<br />
<br />
2. When an order is placed and real-time paid, the Queued status is NOT used but the order becomes Processed right away, causing the initial email (with all invoice details!!) not to be sent out; instead, the your-order-has-been-processed message is sent out.<br />
<br />
LiteCommerce only sends out one status email after the Queued status has changed. So:<br />
<br />
1. If an order comes in as Queued, and admin changes the status to Processed or Completed, the customer will receive an email about this.<br />
<br />
2. If an order comes in as Processed (because of real-time payment), and the admin changes this to Completed, then no email is sent out.</div>Ivka