Difference between revisions of "Technical Support Subscription"
| Line 1: | Line 1: | ||
| − | <u>Support service scope:</u> | + | '''<u>Support service scope:</u>''' |
* Consulting on store setup | * Consulting on store setup | ||
* Consulting on shipping, payment, tax and language configuration | * Consulting on shipping, payment, tax and language configuration | ||
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Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun). | Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun). | ||
| − | <u>Not included:</u> | + | '''<u>Not included:</u>''' |
* Data migration | * Data migration | ||
* Custom development and design | * Custom development and design | ||
| Line 25: | Line 25: | ||
* Custom SEO | * Custom SEO | ||
| − | <u>Pricing for subscription:</u> | + | '''<u>Pricing for subscription:</u>''' |
{| class="wikitable" border="1" | {| class="wikitable" border="1" | ||
! '''Subscription''' !! '''Price''' !! '''Monthly recurring payment *''' | ! '''Subscription''' !! '''Price''' !! '''Monthly recurring payment *''' | ||
| Line 37: | Line 37: | ||
|} | |} | ||
| − | {{Note1 | | + | {{Note1 | Note: * Monthly recurring payments are only available for 1 year subscription commitment.}} |
| + | |||
| + | '''See also:''' | ||
| + | * [http://www.qtmsoft.com/support/terms-of-use.html Technical Support Service Terms of Use] | ||
Revision as of 21:55, 15 December 2011
Support service scope:
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries must be submitted via message board or by email at support@qtmsoft.com. Languages: English & Russian.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools (*)
- Performance tuning
- Custom SEO
Pricing for subscription:
| Subscription | Price | Monthly recurring payment * |
|---|---|---|
| Technical support subscription, 1 year | USD 899.00 (USD 75.00/month) | USD 85.00/month |
| Technical support subscription, 6 months | USD 569.00 (USD 95.00/month) | Not available |
| Technical support subscription, 3 months | USD 345.00 (USD 115.00/month) | Not available |
Note: * Monthly recurring payments are only available for 1 year subscription commitment.
See also:
