Technical Support Subscription
Support service scope:
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries must be submitted via message board or by email at support@qtmsoft.com. Languages: English & Russian.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools (*)
- Performance tuning
- Custom SEO
Pricing for subscription:
| Subscription | Price | Monthly recurring payment * |
|---|---|---|
| Technical support subscription, 1 year | USD 899.00 (~ USD 75.00/month) | USD 85.00/month |
| Technical support subscription, 6 months | USD5 69.00 (~ USD 95.00/month) | Not available |
| Technical support subscription, 3 months | USD 345.00 (USD 115.00/month) | Not available |
∗ Monthly recurring payments are only available for 1 year subscription commitment.
