Technical Support Subscription
Contents
Support Service Scope
- Consulting on store setup
- Consulting on shipping, payment, tax and language configuration
- Consulting on customer conversion
- Diagnosis and resolution of PHP and MySQL errors
- Diagnosis and resolution of HTML and CSS related problems
- Bugfixes and security patches
- Troubleshooting
- Support for custom mods made by Qualiteam
The support is provided on subscription basis (fair use policy applies). A subscription is valid for a single store (determined by URL). Each additional store requires purchasing additional subscription.
Inquiries must be submitted via HelpDesk system or emailed to support@qtmsoft.com. Languages: English & Russian.
Engineers availability: 9:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun).
Not included:
- Data migration
- Custom development and design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades other than by means of automated tools
- Performance tuning
- Custom SEO
The above services are provided for additional fee. Contact us to get a quote.
Pricing for Subscription
| Subscription period | Subscription price * | Monthly recurring payment ** |
|---|---|---|
| Technical support subscription, 1 year | USD 899.00 (~USD 75.00/month) | USD 85.00/month |
| Technical support subscription, 6 months | USD 569.00 (~USD 95.00/month) | Not available |
| Technical support subscription, 3 months | USD 345.00 (USD 115.00/month) | Not available |
.* Payment is made for the whole subscription period.
.** Monthly recurring payments are only available for 1-year subscription commitment.Subscription with Monthly Recurring Payments: Terms of Use
1. When purchasing subscription with monthly recurring payments, you undertake to pay the whole subscription period with monthly payments in equal parts.
2. If one or more monthly payments are missed, the support service provision is suspended until all the missing and current payments are made.
3. You are not allowed to purchase another subscription with monthly recurring payments until the current one is payed in full (for the whole subscription period).
4. The rest subscription period can be payed by purchasing 3, 6 or 12 month subscriptions.
