X-Cart:Order Tracking

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What Order Tracking module does

If you use UPS, USPS, FedEx, DHL or Australia Post postal services to ship products to customers, the module Order Tracking allows you to track your shipments.

Every parcel that is shipped by the above named services gets a tracking number. The module Order Tracking enables you to assign the tracking numbers you get from these services to specific orders.

As soon as you get a tracking number for your shipment, you enter it into the details of the corresponding order using the 'Tracking number' field of the 'Order details' form (Admin or Provider area):

Order tracking1.gif

Then, you save the changed order details, and this is it. As the order is transported to the buyer, you can track it using the Track It! button in the same 'Order details' form:

Order tracking.gif

When you click this button, the module redirects you to the site of the appropriate postal service. There you can find all the necessary information regarding your shipment.

Order Tracking is available as a built-in module in all X-Cart editions. It does not require installation and can be enabled in the Modules section of X-Cart Admin area.

Importing order tracking numbers

If you are a UPS customer shipping from your own location, you are very likely using UPS's own software - UPS Online WorldShip - to record the shipments.

To be able to use UPS Online WorldShip software for orders created in X-Cart, you need to do the following:

1. When you are ready to ship an order, export the order information from X-Cart to a CSV file.

2. Download the created CSV file onto your machine.

3. Use UPS Online WorldShip Connection Assistant to map the fields in the X-Cart-exported CSV file to the corresponding fields within WorldShip and import the order data into WorldShip.

4. Allow WorldShip to process the order data communicating with UPS server.

5. Export the resulting data from WorldShip. The result will be a CSV file in the format suitable for importing into X-Cart.

6. Re-import the CSV file back into X-Cart through the 'Import order tracking numbers' section.

Note: Please note that of the fields contained in the CSV file exported from WorldShip only two are mandatory for importing into X-Cart: 'PackageReference1' (corresponds to X-Cart's OrderId) and 'PackageTrackingNumber' (corresponds to the tracking number assigned to the order by UPS).

If you edit the CSV file before importing into X-Cart, please make sure the said two fields are intact and go in the first two columns.

Note: For help with technical questions on UPS Online WorldShip, consult the Help system provided with UPS Online WorldShip software or contact UPS technical support.

Please also read this important note on the charset of your import CSV file.

Roles in Order Tracking module management

If you are an X-Cart GOLD or GOLD PLUS administrator/provider or an X-Cart PLATINUM or PRO administrator:

  • You can enable/disable Order Tracking module via the Modules section of X-Cart Admin area (Administration menu->Modules).
  • You can assign tracking numbers to orders and track order shipments.

If you are an X-Cart PLATINUM or PRO provider:

  • You can assign tracking numbers to orders and track order shipments.

Order Tracking in X-Cart 4.7.6

The store administrator can specify several tracking numbers for orders shipped in several packages. These tracking numbers are visible in the customer area as well. There is a button next to each number, so that the store administrator and a customer can check the shipping status in one click.

Depending on the shipping service provider, you can add up to 35 tracking numbers for an order:

Order tracking 4.7.6.png

Order Tracking in Customer Area:


Order Tracking in Admin Area:


See also: