Difference between revisions of "X-Cart:Email Notifications Options"
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| + | ==FAQ== | ||
| + | |||
| + | === When an order fails (is declined by payment gateway), the inventory stays not decreased, but the administrator receives the low limit notification email entitled "Product #1 quantity decreased!" Don't understand, why? === | ||
| + | |||
| + | Let's say, you have 3 items in stock and the low limit is 2. | ||
| + | |||
| + | # Let's say, a customer adds 1 item to cart, then goes to checkout. | ||
| + | # When the customer clicks on '''Submit''' button at the last checkout page, a new order is created with status [[X-Cart:Orders#Statuses_of_orders_paid_for_by_online_payment_methods | "Not finished"]], and the product's quantity in stock is decreased by 1. {{Note1 | The product quantity in stock is decreased in order to prevent the situation when 2 customers simultaneously purchase the last item of the same product in the store.}} | ||
| + | # The low limit notification email is sent to the store administrator. | ||
| + | # If the order fails (for example, due to the customer's credit card being declined by the payment gateway), the order status is changed to [[X-Cart:Orders#Statuses_of_orders_paid_for_by_online_payment_methods | "Failed"]], and the quantity is increased back to its original value. | ||
| + | |||
| + | For more information about order statuses please refer to: [[X-Cart:Orders#Statuses of orders paid for by online payment methods | Statuses of orders paid for by online payment methods]]. | ||
[[Category:X-Cart user manual]] | [[Category:X-Cart user manual]] | ||
Revision as of 10:22, 9 September 2010
The 'General settings/Email Notifications options' page allows you to define, which of the available email notifications should be sent to the customers, administrator(s), provider(s), users department and orders department of your store.
Contents
Site administrator notifications
Select all the notifications that you wish to be sent to the store administrator:
- Notify the site administrator by email if unallowed request to site occurs: If selected, the store administrator gets an email notification if the system detects a potentially harmful GET or POST request to the store site (which may be a sign of a hacker attack).
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
| -- | -- |
- Notify the site administrator about SQL errors in the store by email: If selected, the store administrator gets notifications about any SQL errors that occur in the store.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
| -- | -- |
- Login error notification to site administrator: If selected, the store administrator gets an email notification if somebody tries to log in to the store as administrator with a password that does not match the actual administrator password.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/login_error.tpl
mail/login_error_subj.tpl |
mail/html/login_error.tpl
mail/html/signature.tpl |
Orders department notifications
Select all the notifications which you want to be sent to the orders department of your store:
- Enable email notifications for orders department/providers about initially placed orders: If selected, a notification is sent to the store orders department/providers when an order gets initially placed. An order is considered initially placed when a customer goes to an online payment processor to pay for the order using an online payment method and the order gets the status 'I' (Not finished) - the transaction is neither failed nor successful yet.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
| Orders department notification:
mail/order_notification_admin.tpl
mail/init_order_notification_subj.tpl Provider notification: mail/order_notification.tpl
mail/init_order_notification_subj.tpl |
Orders department notification:
mail/html/order_notification_admin.tpl
mail/html/signature.tpl Provider notification: mail/html/order_notification.tpl
mail/html/signature.tpl
|
- Enable email notifications to the orders department about placed orders: If selected, an email notification is sent to the orders department of your store when an order gets placed.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_notification_admin.tpl
mail/order_notification_subj.tpl |
mail/html/order_notification_admin.tpl
mail/html/signature.tpl
|
- 'Order is processed' notification to orders department: If selected, a notification is sent to the orders department of your store when an order gets processed.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_notification tpl
mail/order_notification_subj.tpl |
mail/html/order_notification tpl
mail/html/signature.tpl
|
- Low limit warning to orders department: If selected, a low limit warning message is sent to the orders department when the quantity in stock of any of the products reaches the 'low limit'.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/lowlimit_warning_notification_admin.tpl
mail/lowlimit_warning_notification_subj.tpl |
mail/html/lowlimit_warning_notification_admin.tpl
|
Users department notifications
Select all the notifications which you want to be sent to the users department of your store:
- 'Profile is created' notification to users department: If selected, a notification is sent to the users department when a new user profile gets created.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/signin_admin_notification.tpl
mail/signin_admin_notif_subj.tpl |
mail/html/signin_admin_notification.tpl
|
- 'Profile is modified' notification to users department: If selected, a notification is sent to the users department when a user profile gets modified.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/profile_admin_modified.tpl
mail/profile_admin_modified_subj.tpl |
mail/html/profile_admin_modified.tpl
|
- 'Profile is deleted' notification to users department: If selected, a notification is sent to the users department when a user profile gets deleted.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/profile_admin_deleted.tpl
mail/profile_admin_deleted_subj.tpl |
mail/html/profile_admin_deleted.tpl
|
Provider notifications
Select all the notifications which you want to be sent to the store provider(s):
- Send email notifications about placed orders to providers who uploaded the purchased products (in addition to the orders department): If selected, when an order gets placed, notifications are sent not only to the orders department, but also to individual providers who own the products included into the order.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_notification.tpl
mail/order_notification_subj.tpl |
mail/html/order_notification.tpl
|
- 'Order is processed' notification to provider: If selected, a notification is sent to the provider when an order gets processed.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_notification tpl
mail/order_notification_subj.tpl |
mail/html/order_notification tpl
|
- Low limit warning to provider: If selected, a notification is sent to the provider when the quantity in stock of any of his products reaches the 'low limit'.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/lowlimit_warning_notification_admin.tpl
mail/lowlimit_warning_notification_subj.tpl |
mail/html/lowlimit_warning_notification_admin.tpl
|
Customer notifications
Select all the customer notifications which you want to be sent:
- 'Order is queued/pre-authorized' notification to customer: If selected, a customer gets a notification when his or her order gets queued (the status 'Q') or pre-authorized. The look and content of such email notifications is defined by these templates:
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_customer.tpl
mail/order_customer_subj.tpl |
mail/html/order_customer.tpl
|
- Enable email notifications for customers about initially placed orders: If selected, a customer gets a notification when his or her order becomes initially placed. An order is considered initially placed when a customer goes to an online payment processor to pay for an order using an online payment method and the order gets pre-placed with the status 'I' (Not finished), which means that the transaction is neither failed nor successful yet.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/init_order_customer.tpl
mail/init_order_customer_subj.tpl |
mail/html/init_order_customer.tpl
|
- 'Order is processed' notification to customer: If selected, a customer gets a notification when his or her order gets processed (the status 'P').
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_customer_processed.tpl
mail/order_cust_processed_subj.tpl |
mail/html/order_customer_processed.tpl
|
- 'Order is completed' notification to customer: If selected, a customer gets a notification when his or her order gets completed (the status 'C').
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/order_customer_complete.tpl
mail/order_cust_complete_subj.tpl |
mail/html/order_customer_complete.tpl
|
- 'Order is declined' notification to customer: If selected, a customer gets a notification when his or her order gets declined (the status 'D').
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/decline_notification.tpl
mail/decline_notification_subj.tpl |
mail/html/decline_notification.tpl
|
- 'Profile is created' notification to profile owner: If selected, an owner of a user profile gets a notification when his or her user profile gets created.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/signin_notification.tpl
mail/signin_notification_subj.tpl |
mail/html/signin_notification.tpl
|
- 'Profile is modified' notification to profile owner: If selected, an owner of a user profile gets a notification when his or her user profile gets modified.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/profile_modified.tpl
mail/profile_modified_subj.tpl |
mail/html/profile_modified.tpl
|
- 'Profile is deleted' notification to profile owner: If selected, an owner of a user profile gets a notification when his or her user profile gets deleted.
| Plain text mail templates for this notification | HTML mail templates for this notification |
|---|---|
mail/profile_deleted.tpl
mail/profile_deleted_subj.tpl |
mail/html/profile_deleted.tpl
|
FAQ
When an order fails (is declined by payment gateway), the inventory stays not decreased, but the administrator receives the low limit notification email entitled "Product #1 quantity decreased!" Don't understand, why?
Let's say, you have 3 items in stock and the low limit is 2.
- Let's say, a customer adds 1 item to cart, then goes to checkout.
- When the customer clicks on Submit button at the last checkout page, a new order is created with status "Not finished", and the product's quantity in stock is decreased by 1. The product quantity in stock is decreased in order to prevent the situation when 2 customers simultaneously purchase the last item of the same product in the store.
- The low limit notification email is sent to the store administrator.
- If the order fails (for example, due to the customer's credit card being declined by the payment gateway), the order status is changed to "Failed", and the quantity is increased back to its original value.
For more information about order statuses please refer to: Statuses of orders paid for by online payment methods.
