X-Cart:Company Options

The 'General settings/Company options' page allows you to provide your company details and contact information.

Company details

• Company name: The name of your store.

X-Cart 4.4or above

The value entered into this field replaces the dummy text 'Your Company Name' everywhere in your store:

• in the 'Shop name' element of the Page Title in all your store's pages;
• in the phrase "Welcome to Your Company Name" appearing on the main site page;
• in the breadcrumb navigation bar (in 4.3 only).

It also appears as the name of your company in order invoices.

• Store name: The address (URL) of your company website. The value of this field is included into the signature in email notifications.

• Year when the store started its operation: The time since when your company is in business. The value of this field is used as the initial year in all the drop-down boxes used for year selection; for example, in the field for selecting the time period when searching for users or orders, in the field for specifying the validity period for a discount coupon, etc.

Company contacts

• Company phone: The phone number which your customers should use to contact your company. The value of this field is displayed in the site header in the Customer area and is included into the signature in email notifications.

• Company phone 2: The alternative phone number. The value of this field is displayed in the site header in the Customer area.

• Company fax: The company fax number. The value of this field is included into the signature in email notifications.

Company location address

The address specified in the 'Company location address' section on the 'General settings/Company options' page is used for real-time shipping calculation:

- In X-Cart GOLD, this address is used as the origin address for all orders.

- In X-Cart PRO, this address is used a) as the origin address for the orders shipped from providers that do not have a seller address specified in their user profile; b) as the default origin address when testing the store's ability to receive real-time shipping rates.

• Company address: The street address of your company.

• Company city: The city where your company is located.

• Company state: The state where your company is located.

• Company zip/postal code: The zip/postal code of the area where your company is located.

• Company country: The country where your company is located.

Company emails

X-Cart can track different types of events that occur in your online store and send notifications about these events to the members of your store staff. The 'Company emails' section allows you to specify the email addresses to which the notifications will be sent.

By default, all the fields in this section contain the email address that was specified during the X-Cart installation. And all the notifications are sent to this address. If the store staff responsible for processing the notifications consists of more than one person who have separate email addresses, or you simply want to use different email addresses for different types of notifications, you need to enter a different address for each type of notifications.

X-Cart allows you to specify 4 company email addresses:

• Site administrator email address: for notifications about incorrect and potentially unsafe GET and POST requests to the site, SQL and login errors, notifications sent by the built-in Maintenance Agent.

• Users department email address: for notifications about newly created, modified and deleted user profiles.

• Orders department email address: for notifications about placed orders and changed order statuses, product quantity warnings etc.

• Help/Support department email address: for messages submitted through the 'Contact Us' and 'Ask a question about this product' forms.

The exact set of notifications that you will receive at the company email addresses can be readjusted in the 'General settings/Email notifications options' section of the Admin area. For details, study section ' Email Notifications Options' of this manual.

Company "From" email

X-Cart 4.3or above

• "From" email address: Some spam filters block email messages with the domain part of the address in the From header not matching the domain name of the server the message was sent from. Here you can specify an email address to be automatically pasted to the From header of email messages sent from the store if the domain part of the address doesn't match the domain name of your store. This allows you to keep the address in the Reply-To header and thus ensures that your outgoing email messages will not be blocked because of mismatching domain names.

Example: If your store domain is www.store.com but the default email address has a different domain part, specify the address info@store.com and all the outgoing messages will have it in the From header.

See also:

• Email Options
• FAQ: I am not receiving emails from my X-Cart store. How do I fix it?