X-Cart:Orders
Orders in X-Cart
In an X-Cart based store, customers purchase products by placing orders. An order is a collection of information about a purchase, which includes:
- information about product items being purchased (product titles, quantities, prices);
- information about the customer who is making the purchase (personal information, billing and shipping addresses, contact information);
- information about the method of delivery selected by the customer (name of method, shipping cost);
- information about the payment method selected by the customer (name of method, payment details);
- discounts, coupon codes or gift certificates applied;
- total amount.
Each order has its unique order id number and, at any moment in time, is characterized by a status. For information on the system of order statuses used in X-Cart, see the section #Order Statuses.
Roles in order management
If you are an X-Cart GOLD administrator/provider or an X-Cart PRO administrator:
- You can manage all the orders in your store (Study the section #Managing Orders):
- search for orders, - view orders, edit customer notes, add notes that are not visible to customers and modify order details, - update order statuses, - print order invoices and shipping labels, - export orders, - delete orders.
If you are an X-Cart PRO provider:
- You can manage the orders that contain your products (Study the section #Managing Orders):
- search for orders, - view orders, edit customer notes, add notes that are not visible to customers, - assign the status Complete to orders processed by the administrator, - print order invoices and shipping labels, - export orders.
- You cannot delete any orders.
